Systems Implementation Engineer in Gillingham

At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI‑driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world‑class SaaS products.

Culture matters to us. Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies, our culture as an inclusive and forward‑thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.

Henry Schein One UK is dedicated to redefining dental care through personalised, AI‑driven solutions and intelligent practice management. We innovate relentlessly to deliver world‑class SaaS products that help dental practices thrive.

Our SaaS product Dentally solves real‑world problems across three core areas:

• Clinical: AI‑powered diagnostics and note‑taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
• Practice Management: Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
• Patient Experience: A digital‑first experience that empowers patients to manage appointments, complete medical forms, and make payments from their own device—no more old‑school phone calls and paper forms.

We are problem solvers, not ticket takers, and we champion creative problem‑solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.

Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top‑tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long‑lasting partnerships that drive positive outcomes.

As a Systems Implementation Engineer, you will champion process improvement and system optimisation across HSOne. Your role is to analyse workflows, identify inefficiencies, and implement solutions that enhance productivity and collaboration. You’ll work with a variety of tools including HubSpot, Jira, and other platforms to streamline operations and support evolving business needs. Curiosity and adaptability will be key as you explore new technologies and bring innovative practices to the organisation.

What you’ll do:

• Improve processes and implement solutions that drive efficiency.
• Configure and optimise business systems (e.g., HubSpot CRM, Jira, and other tools) to support marketing, sales, and operational workflows.
• Support system integrations and ensure smooth adoption of new tools.
• Provide input on technical architecture and end‑to‑end solutions.
• Deliver training to help teams adopt systems effectively.
• Monitor system performance and resolve issues promptly.
• Stay informed on emerging technologies and recommend innovative solutions.
• Work standard business hours (Mon–Fri), with occasional out‑of‑hours support when required.

What you’ll bring with you:

• Strong understanding of systems and process optimisation.
• Experience with HubSpot CRM and Jira (workflow configuration, automation, reporting).
• Ability to learn and adapt to new tools and technologies quickly.
• Excellent communication and collaboration skills.
• Highly organised, detail‑oriented, and proactive.
• Curiosity and a continuous improvement mindset.
• Ability to work independently and under pressure.
• Knowledge of project management principles.
• Proficiency in Microsoft Office (Word, Excel).

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal‑opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business.

We’ve made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through our process in about 2 weeks.