Software Support Technician in Gillingham

About Henry Schein One UK

We are a tech company with a mission to redefine dental care, creating a future where personalised, AI‑driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world‑class SaaS products. Culture matters to us. Celebrated as one of the ‘Sunday Times UK’s Best Places to Work’ companies, our culture as an inclusive and forward‑thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.

About You

You are an ambitious career‑driven individual who is highly self‑motivated and can work independently or collaboratively within the department. You have strong communication and interpersonal skills. You enjoy working in a fast‑paced and changing environment. You will be confident in learning the software, building your knowledge and being able to talk confidently with our customers. You will develop relationships with our customers, be empathetic and work with them so they leave the conversation more knowledgeable than when they joined.

What you’ll be doing

• Coaching customers through their queries relating to their software via different forms of communication (phone and online chat).
• Empathetically approaching customers questions and reassuring them you’re able to help them.
• Professionally and politely encouraging our customers to adopt a self‑serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way.
• Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this.
• Empowering our customers to get the best of our software so they can deliver vital patient care and to make their lives easier.

Your personal attributes

• Great communication and collaboration skills working with business stakeholders.
• Show initiative and ability to analyse situations with a level of technical expertise.
• Strong attention to detail.
• Highly organised.
• Ability to stay calm under pressure.
• Excellent verbal and written communication skills.
• Empathetic and authentic, approachable and friendly.
• Inquisitive and interested, able to identify problems and present solutions.
• Self‑motivated and diligent, and self‑aware of their own training requirements and happy to seek support and develop their own knowledge.

Recruiting process

• 30 min intro call with our Talent Acquisition Team.
• 30 min of online cultural and cognitive assessments.
• 60 min interview with the support hiring team.
• After this we aim to make a decision within 24‑48 hours.

Diversity & inclusion

Diversity at Henry Schein One is all about you being you. We are proud to be an equal‑opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business.

Equal Employment Opportunity Statement

Henry Schein One UK is an equal‑employment‑opportunity employer. We shall comply with all applicable local, state, and federal laws concerning the employment of women, minorities, protected veterans, and individuals with disabilities.