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For Companies At a Glance
- Tasks: Support customers with software queries via phone and online chat.
- Company: Join a top-rated tech company redefining dental care.
- Benefits: Flexible work environment, career growth, and a supportive culture.
- Why this job: Make a real impact by helping customers enhance patient care.
- Qualifications: Strong communication skills and a passion for problem-solving.
- Other info: Diverse and inclusive workplace that values creativity and ambition.
The predicted salary is between 25000 - 30000 ÂŁ per year.
About Us
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI‑driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world‑class SaaS products. Culture matters to us. Celebrated as one of the 'Sunday Times UK’s Best Places to Work' companies, our culture as an inclusive and forward‑thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.
What We Do
- Clinical: AI‑powered diagnostics and note‑taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
- Practice Management: Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
- Patient Experience: A digital‑first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old‑school phone calls and paper forms.
Our Culture
We are problem solvers, not ticket takers, and we champion creative problem‑solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user's experience. Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top‑tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long‑lasting partnerships that drive positive outcomes.
About You
You are an ambitious career‑driven individual who is highly self‑motivated and can work independently or collaboratively within the department. You have strong communication and interpersonal skills. You enjoy working in a fast‑paced and changing environment. You will be confident in learning the software, building your knowledge and being able to talk confidently with our customers. You will develop relationships with our customers, be empathetic and work with them so they leave the conversation more knowledgeable than when they joined.
What You’ll Be Doing
- Coaching customers through their queries relating to their software via different forms of communication (phone and online chat).
- Empathetically approaching customers questions and reassuring them you’re able to help them.
- Professionally and politely encouraging our customers to adopt a self‑serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way.
- Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this.
- Empowering our customers to get the best of our software so they can deliver vital patient care and to make their lives easier.
Your Personal Attributes
- Great communication and collaboration skills working with business stakeholders.
- Show initiative and ability to analyse situations with a level of technical expertise.
- Strong attention to detail.
- Highly organised.
- Ability to stay calm under pressure.
- Excellent verbal and written communication skills.
- Empathetic and authentic, approachable and friendly.
- Inquisitive and interested, able to identify problems and present solutions.
- Self‑motivated and diligent, and self‑aware of their own training requirements and happy to seek support and develop their own knowledge.
Our Recruiting Process
We try to make our process as simple as possible whilst giving you and us opportunities to learn about each other. 30min intro call with our Talent Acquisition Team. 30min of online cultural and cognitive assessments. 60min Interview with the support hiring team. After this, we aim to make a decision within 24 to 48 hours.
Diversity
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal‑opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Our Values
Everyone at Henry Schein One is encouraged to live and demonstrate our core values: Community, Each Person is as Important as the Next, Open Communication, Diversity & Inclusion, Caring, Corporate Citizenship, Shared Success, Career Ethics, Recognise Creativity & Encourage it, People are our Greatest Asset.
1st Line Support Technician in Gillingham employer: Software of Excellence
Contact Detail:
Software of Excellence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Technician in Gillingham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your ability to think on your feet and provide excellent customer support.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 1st Line Support Technician in Gillingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our mission.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples that demonstrate your problem-solving abilities and customer-focused mindset.
Show Your Communication Skills: Since communication is key in this role, make sure your written application reflects your strong verbal and written skills. Keep it clear, concise, and professional while still being friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Software of Excellence
✨Know the Company Inside Out
Before your interview, take some time to research Henry Schein One UK. Understand their mission, values, and the specific SaaS products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a 1st Line Support Technician, strong communication is key. Prepare examples of how you've successfully communicated with customers in the past, especially in challenging situations. Practice articulating your thoughts clearly and empathetically.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. Think of specific instances where you identified a problem and implemented a solution. Highlight your analytical skills and your ability to stay calm under pressure, as these are crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, customer success strategies, or the software you'll be working with. This shows that you're engaged and eager to learn more about how you can contribute to their mission.