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- Tasks: Lead a dynamic team of Onsite Program Directors to drive client success and business growth.
- Company: Join SoftServe, a global digital solutions leader with a vibrant culture and impactful projects.
- Benefits: Enjoy health insurance, flexible work options, and a supportive environment for your ideas.
- Why this job: Be a strategic partner in digital transformation, making a real difference for clients worldwide.
- Qualifications: 15+ years in IT services, with strong leadership and client management skills required.
- Other info: Open to innovative ideas and committed to diversity and inclusion in the workplace.
The predicted salary is between 72000 - 108000 £ per year.
SoftServe is a global digital solutions company headquartered in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, LATAM, and APAC. We are about people who create bold things, make a difference, have fun, and love their work.
The VP, Strategic Program Leadership and Delivery is responsible for leading, scaling, and evolving a high-impact team of Onsite Program Directors (OPDs) who serve as strategic partners across SoftServe’s highest-priority client accounts. This executive role is critical to ensuring we maintain trusted, value-driven relationships with our clients while accelerating business growth through embedded, client-facing delivery leadership. This leader will set the strategic vision, define the operating model, and establish the governance framework for the OPD function - balancing commercial focus with delivery excellence.
Reporting to senior leadership within the Revenue Organization, the VP works closely with Client Success, Delivery, and Sales Executives to drive account growth, operational consistency, and exceptional client outcomes.
IF YOU ARE
- An experienced professional with 15+ years in IT services, consulting, or delivery-led account management
- A proven leader with 5+ years in people management roles, ideally leading hybrid client-facing/delivery teams
- Someone who has successfully grown strategic accounts or programs with measurable business impact
- Skilled at navigating matrixed, cross-functional organizations
- A strategic thinker with structured problem-solving skills
- An excellent communicator with strong client management abilities
- Well-versed in SDLC, delivery models, and service operations
- Emotionally intelligent and influential, even without formal authority
- Comfortable with ambiguity and evolving structures
- Educated with a Bachelor’s degree in Business, Engineering, or IT (MBA or similar advanced degree is a plus)
- Willing to travel up to 25%
- Effective in a global, virtual work environment
AND YOU WANT TO
- Lead & Drive Strategy: Lead, mentor, and develop a team of Onsite Program Directors (OPDs) across multiple client accounts; Establish the vision, strategy, and best practices for the OPD function; Define success metrics and KPIs for the team; track performance and optimize engagement models; Ensure consistency and quality of OPD delivery across the client portfolio.
- Own Program Oversight & Enablement: Guide OPDs in aligning SoftServe’s services with client strategic priorities; Review and advise on account development plans, risk management strategies, and delivery health; Oversee client satisfaction initiatives across the OPD portfolio and champion continuous improvement; Act as an escalation point for critical client issues managed by OPDs.
- Collaborate Cross-functionally: Partner with Sales, Delivery, and Client Success Leaders to support account strategy and growth; Collaborate with internal Enablement and HR teams to define OPD onboarding and professional development paths; Facilitate knowledge sharing across accounts to drive consistency and performance.
- Build Operational Excellence: Build the operational model for OPDs, including role scope, governance, workflows, and reporting standards; Introduce tools, templates, and processes to support scale and effectiveness; Own reporting to executive leadership on OPD impact, growth opportunities, and key initiatives.
TOGETHER WE WILL
- Become trusted advisor, define the ways how to maximize business value from complex digital transformation programs and accelerate adoption of new technologies and methodologies for our customers.
- Help you with your individual initiatives — we are open to them, just come and share your ideas!
- Care for your wellness with a health insurance package.
- Work with a diverse team of professionals in a collaborative enterprise environment.
SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.
VP, Strategic Program Leadership employer: SoftServe
Contact Detail:
SoftServe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP, Strategic Program Leadership
✨Tip Number 1
Network with current and former employees of SoftServe to gain insights into the company culture and expectations for the VP role. This can help you tailor your approach and demonstrate your understanding of their values during discussions.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully led hybrid client-facing and delivery teams in the past. Highlight measurable outcomes that showcase your ability to drive strategic growth and operational excellence.
✨Tip Number 3
Familiarise yourself with SoftServe's key clients and their industries. Understanding their strategic priorities will allow you to speak knowledgeably about how you can align the OPD function with their needs.
✨Tip Number 4
Demonstrate your emotional intelligence and ability to influence by preparing to discuss scenarios where you've navigated complex organisational structures. This will show your capability to lead effectively in a matrixed environment.
We think you need these skills to ace VP, Strategic Program Leadership
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT services, consulting, and account management. Emphasise your leadership roles and any measurable impacts you've had on strategic accounts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and driving strategy. Mention specific examples of how you've successfully navigated complex client relationships and delivered exceptional outcomes.
Highlight Relevant Skills: Clearly outline your skills in strategic thinking, problem-solving, and client management. Mention your familiarity with SDLC and delivery models, as well as your ability to work in a global, virtual environment.
Showcase Your Leadership Experience: Detail your experience in mentoring and developing teams. Provide examples of how you've established best practices and defined success metrics in previous roles, particularly in hybrid client-facing environments.
How to prepare for a job interview at SoftServe
✨Showcase Your Leadership Experience
As a VP, you'll need to demonstrate your ability to lead and mentor teams. Prepare specific examples of how you've successfully managed hybrid client-facing and delivery teams, highlighting measurable outcomes and growth in strategic accounts.
✨Understand the Company’s Vision
Familiarise yourself with SoftServe's mission and values. Be ready to discuss how your strategic vision aligns with theirs and how you can contribute to their goals, especially in terms of client relationships and operational excellence.
✨Prepare for Cross-Functional Collaboration
Since this role involves working closely with various departments, think of examples where you've successfully collaborated across functions. Highlight your communication skills and how you've navigated complex organisational structures to achieve results.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss your structured approach to problem-solving. Share instances where you've tackled challenges in IT services or account management, focusing on your strategic thinking and ability to handle ambiguity.
