Director of Digital and Service Transformation

SoftServe is a digital authority that advises and provides services at the cutting-edge of technology. We empower enterprises and software companies to (re)identify their differentiation, accelerate solution development, and vigorously compete in today’s digital economy.

The Digital Transformation Lead (DTL) is responsible for planning and delivering digital transformation engagements for clients. They are engaged with the client from the sales process, working alongside other practitioners, sales and delivery staff to design the solution, define scope, schedule, budget and through implementation.

We are looking for exceptional communicators who are comfortable to engage with C-suite stakeholders, technology leaders and partner organization representatives. They will thrive in a dynamic environment and be adept at leading complex transformation programmes.

The DTL will be the primary practitioner leader for implementation phases of Digital Transformation programmes (from Assessment through to Continuous Implementation). Working alongside the Digital Transformation Director (DTD), they will serve as the primary point of contact for the customer during the execution phases of transformation programmes.

Propose, close, and deliver customized client engagements that provide valuable assessments, strategies, and roadmaps for technologies/platforms across the SoftServe portfolio to drive a transformation/modernization agenda. Build a legacy of innovation by implementing transformative projects that redefine how we operate and deliver value to our customers.

Oversee the day-to-day management of large-scale digital transformation programmes, ensuring they are delivered on time, within scope, and budget, while maintaining a focus on quality and stakeholder satisfaction. Collaborate with Senior leadership and C-Suite executives, providing strategic insights and implementation guidance to influence decision-making processes and garner support for transformation initiatives.

Coordinate various aspects of transformation programmes, including technology implementation and change management, to ensure seamless integration and adoption across the organization, fostering a culture of innovation and adaptability. Demonstrate strong leadership skills in inspiring and managing cross-functional teams towards achieving shared transformation objectives, fostering collaboration and accountability.

Lead teams of practitioners on multiple pursuits and projects advancing your career in one of the fastest-growing IT consulting businesses globally. Bridge the gap between human needs, business advisory, and technology strategy, designing and leading strategic transformation programmes, including digital strategy, business design, service design, product design, change management, and innovation strategies.

Exhibit adaptability to evolving business landscapes and emerging technologies, applying a strategic approach to problem-solving to overcome challenges and drive successful outcomes.

Employ excellent verbal and written communication skills to effectively articulate complex ideas to diverse stakeholders, including technical teams and executive boards, fostering transparency and alignment throughout the transformation journey.

Experience and recent track record of success in IT Consulting or IT Management Consulting with regional or global consulting firms with delivery and business development success and growth. Demonstrated record of creating & executing digital/technology-orientated client transformation programmes to drive strategies, optimization, and modernization. Track record of developing and expanding client relationships with executive focus.

Financial Services, Consumer, Travel, Media, Communications, Energy, or Healthcare/Life Sciences, and depth across technology and digital trends, challenges, solutions, market dynamics, competition, and peer group activities.

Strong leadership skills are essential for guiding teams to deliver digital transformation initiatives.

Strong ability to work with others to develop a clear vision and strategy for digital transformation that aligns with the organization's goals and drives long-term growth.

Understanding of leading technologies platforms such as Salesforce, SAP, ServiceNow, and leading technologies in data analytics and AI.

Proficiency in project management methodologies and tools is crucial for overseeing the execution of digital initiatives, managing resources, and ensuring timely delivery.

Building and maintaining strong relationships with key stakeholders, including executives, business units, IT teams, and external partners, to ensure buy-in and support for digital initiatives.

Strong risk management skills are essential for identifying and mitigating risks associated with digital transformation, such as cybersecurity threats, data privacy concerns, and regulatory compliance issues.

Proficiency in managing relationships with external vendors and partners, including contract negotiations, performance monitoring, and ensuring alignment with organizational goals, is important for successful implementation of digital initiatives.

Continuous Learning: The digital landscape is constantly evolving, so a willingness to learn and adapt to new technologies and trends is essential for staying ahead in this role. Willingness to travel as required.

All qualified applicants will receive consideration for employment regardless of race, colour, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.