Digital Transformation Lead (Greater London)

WE ARE

SoftServe is a global digital solutions company headquartered in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, LATAM, and APAC. We are about people who create bold things, make a difference, have fun, and love their work.

Our Digital Transformation Team is actively ensuring complex programs remain aligned with the SoftServe's broader strategic goals and objectives. Profound understanding of digital strategy and transformation, allows us to exhibit a unique blend of technical savvy and executive presence.

RESPONSIBILITIES

Develop and Implement Digital Strategies

• Close, and deliver customized client engagements that enable digital transformation for clients through leveraging the most effective technologies and platforms
• a legacy of innovation by implementing transformative solutions that redefine how we operate and deliver value to our customers

Manage transformation programs

• The day-to-day management of large-scale digital transformation implementation programs, ensuring that they are delivering the expected value to the customer, are delivered on time, within scope, and budget, while maintaining a focus on quality and stakeholder satisfaction
• Change management procedure (Cost, Time, Quality) within a program (and related project portfolio)
• High-level goals and outcomes, manage their alignment and interdependencies
• Contribute to risk management and mitigation within the program

Engage with senior leadership

• Collaborate with Senior leadership and C-Suite executives, providing strategic insights and implementation guidance to influence decision-making processes and garner support for transformation initiatives

Orchestrate transformation efforts

• Coordinate various aspects of transformation programs, including technology implementation and change management, to ensure seamless integration and adoption across the organization, fostering a culture of innovation and adaptability
• Ensures the alignment of all processes within the project portfolio (project management processes, development processes, operational processes) and usage of the best practices

Adaptability and problem-solving

• Exhibit adaptability to evolving business landscapes and emerging technologies, applying a strategic approach to problem-solving to overcome challenges and drive successful outcomes

Stakeholder communication and management

• Excellent verbal and written communication skills to effectively articulate complex ideas to diverse stakeholders, including technical teams and executive boards, fostering transparency and alignment throughout the transformation journey
• Maintain relationships with key client stakeholders; contribute to shaping and developing opportunities, working with SoftServe’s sales team and with C-level clients; lead pursuit teams; lead and contribute to the proposal development and negotiation process
• Builds personal relations with client, collaborates, and understands the demands of various operational managers and stakeholders

PREFERRED EXPERIENCE

• Experience and recent track record of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs, or boutiques) with delivery and business development success and growth
• Track record combining consulting, sales, and delivery expertise
• Demonstrated record of creating & executing digital/technology-orientated client transformation programs to drive strategies, optimization, and modernization
• Track record of developing and expanding client relationships with executive focus
• Industry experience in at least one of the following: Financial Services, Consumer, Travel, Media, Communications, Energy, or Healthcare/Life Sciences, and depth across technology and digital trends, challenges, solutions, market dynamics, competition, and peer group activities
• Understanding and ability to articulate the vision for modern engineering (e.g., agile, cloud-native, DevOps), and operations (e.g., observability, automated response, SRE, etc.), and articulate a path toward a target operating model (people, process, and tools)

REQUIRED SKILLS

• Strong leadership skills are essential for guiding teams to deliver digital transformation initiatives
• Strong ability to work with others to develop a clear vision and strategy for digital transformation that aligns with the organization's goals and drives long-term growth
• Outstanding analytical, stakeholder influencing, and cross-functional collaboration skills
• Comfort with constructively challenging existing processes and working on improving processes and outcomes
• Growth mindset with an ability to work with a diverse and global team
• Understanding of leading technologies platforms such as Salesforce, SAP, ServiceNow, and leading technologies in data analytics and AI
• Proficiency in project management methodologies and tools is crucial for overseeing the execution of digital initiatives, managing resources, and ensuring timely delivery
• of how to engage and deploy effective change management to drive organizational transformation, manage resistance to change, and promote a culture of continuous improvement
• Excellent communication skills, both verbal and written, are essential for articulating the vision for digital transformation, engaging stakeholders, and fostering alignment across the organization
• Building and maintaining strong relationships with key stakeholders, including executives, business units, IT teams, and external partners, to ensure buy-in and support for digital initiatives
• Adept at identifying challenges and obstacles in the digital transformation journey and developing creative solutions to overcome them
• Strong risk management skills are essential for identifying and mitigating risks associated with digital transformation, such as cybersecurity threats, data privacy concerns, and regulatory compliance issues
• Proficiency in managing relationships with external vendors and partners, including contract negotiations, performance monitoring, and ensuring alignment with organizational goals, is important for the successful implementation of digital initiatives
• The digital landscape is constantly evolving, so a willingness to learn and adapt to new technologies and trends is essential for staying ahead in this role

TOGETHER WE WILL

• Become trusted advisor, define the ways how to maximize business value from complex digital transformation programs and accelerate adoption of new technologies and methodologies for our customers
• Help you with your individual initiatives — we are open to them, just come and share your ideas!
• Care for your wellness with a health insurance package
• Work with a diverse team of professionals in a collaborative enterprise environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.