At a Glance
- Tasks: Lead change management initiatives for digital transformation and enhance organisational readiness.
- Company: Join SoftServe, a global IT consulting firm with a focus on innovation and collaboration.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on continuous improvement and career development.
- Why this job: Make a real impact by driving change and helping organisations adapt to new technologies.
- Qualifications: 5+ years in change management with strong stakeholder engagement skills.
The predicted salary is between 63000 - 77000 £ per year.
The Change Management Lead will be responsible for driving and executing enterprise change management initiatives for clients undergoing digital and organizational transformation. This individual will partner closely with senior stakeholders to develop change strategies, improve organizational readiness, and accelerate adoption of new technologies, platforms, and processes. The role will also play a key part in stakeholder engagement, training strategy, digital adoption, and continuous improvement efforts across large-scale transformation programs.
RESPONSIBILITIES
- Develop and execute comprehensive change management strategies supporting digital transformation and platform adoption initiatives.
- Conduct change impact assessments and organizational readiness evaluations to identify risks, gaps, and mitigation strategies.
- Build and maintain strong relationships with executive stakeholders while ensuring alignment throughout transformation initiatives.
- Design and execute communication plans that provide clear and consistent messaging to employees and leadership teams.
- Create and manage training and adoption programs leveraging digital adoption tools and AI-driven learning platforms.
- Monitor KPIs, adoption metrics, employee engagement, and overall effectiveness of change initiatives using data-driven insights.
- Provide ongoing reporting and feedback to stakeholders regarding progress, adoption, and organizational impact.
- Lead and mentor Change Managers and Change Analysts while supporting cross-functional collaboration across HR, IT, Operations, and business teams.
- Contribute to pre-sales activities including proposals, solution positioning, and client discussions related to change management services.
- Continuously improve change management processes, methodologies, and best practices across engagements.
REQUIREMENTS
- 5+ years of experience in change management, organizational development, or business transformation within a consulting or enterprise environment.
- Experience supporting large-scale transformation initiatives involving technology, process, or organizational change.
- Strong knowledge of change management methodologies such as Prosci, ADKAR, Kotter, or similar frameworks.
- Experience with digital adoption and learning platforms including WalkMe, Whatfix, Pendo, Trailhead, Agentforce, SAP EnableNOW, or related tools.
- Experience supporting platform implementations such as ServiceNow, Salesforce, or SAP.
- Proven ability to influence senior stakeholders and lead cross-functional initiatives in fast-paced environments.
- Strong communication, analytical, problem-solving, and stakeholder management skills.
- Experience managing multiple projects and competing priorities simultaneously.
- Familiarity with data-driven reporting, KPI tracking, and organizational adoption metrics.
- Experience supporting business development and pre-sales activities within a consulting environment.
- Bachelor’s degree in Business or related field preferred.
- Prosci, CCMP, or equivalent change management certification required.
ABOUT US
SoftServe is a global IT consulting and digital services company where technology expertise grows alongside people. For more than 30 years, we have helped organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work in digital engineering, data and analytics, cloud, and AI/ML, building practical, scalable solutions grounded in real business needs and human impact. We support clients across high tech, financial services, healthcare, life sciences, retail, energy, and manufacturing, with a pace that respects quality, sustainability, and the people behind the work. We stand out in the way we work together. You bring your perspective and ambition - we create the environment to shape solutions with clarity, confidence, and purpose.
WHAT WE OFFER
Flexible Work Model: Work from home, from the office, or in a hybrid format that supports focus and collaboration.
Change Management Lead employer: SoftServe
As a leading player in the financial services sector, our company offers an exceptional work environment for the FSI Solutions Consultant role, particularly within the innovative landscape of a Greenfield Cloud-native Bank Development programme. We pride ourselves on fostering a collaborative culture that encourages professional growth and development, providing employees with opportunities to enhance their skills while working alongside industry experts. Located in a vibrant area, we also offer competitive benefits and a commitment to maintaining a healthy work-life balance, making us an attractive employer for those seeking meaningful and rewarding careers in banking.
