KEY RESPONSIBILITIES
Operations and administration
- Manage the day-to-day running of the business, including diaries, schedules, documents and internal processes.
- Maintain accurate records, client files and company documentation, keeping everything GDPR-compliant.
- Document and improve standard operating procedures as the agency grows.
Client and project coordination
- Act as a first point of contact for clients, handling enquiries, onboarding and follow-ups professionally.
- Coordinate project timelines, deliverables and handovers between clients and the delivery team.
- Track tasks, deadlines and progress using project tools (e.g. Monday, Zoho) and flag risks early.
Finance and compliance support
- Prepare quotes and invoices, chase payments and keep financial records accurate and up to date.
- Support contracts, supplier management and basic compliance tasks.
Reporting and team support
- Produce regular reports on projects, workload and operational performance for the Director.
- Support, coordinate and, as the business grows, help supervise junior staff, freelancers and contractors.
WHAT WE OFFER
- Hands-on exposure to CRM, automation and digital marketing projects.
- Training and a clear path to progress as the agency grows.
- Add holiday entitlement, pension, flexible or hybrid working, etc.
Requirements
ESSENTIAL REQUIREMENTS
- Degree (or equivalent) in Business, Management or a related subject.
- Proven experience in administration, coordination or office/business support.
- Excellent written and verbal communication and strong client-handling skills.
- Highly organized, with the ability to prioritize and manage several tasks at once.
- Confident with IT systems, spreadsheets and online tools; quick to learn new software.
- Able to work independently, take ownership and meet deadlines.
- Right to work in the UK.
DESIRABLE
- Experience in a digital agency, IT services or professional services setting.
- Familiarity with CRM or project tools such as Zoho, HubSpot, Salesforce,Pipedrive or Monday.
- Experience supervising or coordinating other people.
Business Support Manager birmingham, BIR, gb
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