At a Glance
- Tasks: Lead the design and implementation of innovative customer engagement solutions using Dynamics 365.
- Company: Join a forward-thinking tech company focused on enhancing customer experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with mentorship opportunities and career advancement.
- Why this job: Make a real impact by shaping the future of customer service with cutting-edge technology.
- Qualifications: Extensive experience with Dynamics 365 CRM and strong skills in omnichannel solutions.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking an experienced Dynamics 365 CRM Architect with deep expertise in Dynamics 365 Customer Service, Omnichannel, and digital engagement solutions including WhatsApp integration. The successful candidate will lead the architecture, design, and implementation of enterprise-scale customer engagement solutions leveraging the Microsoft Dynamics 365 and Power Platform ecosystem. You will work closely with business stakeholders, delivery teams, and technical consultants to design scalable, secure, and high‑performing customer service solutions that improve customer experience and operational efficiency.
Key Responsibilities
- Lead the architecture and design of Dynamics 365 Customer Service solutions
- Design and implement end-to-end omnichannel customer engagement capabilities including:
- Live Chat
- Digital Messaging
- Architect and implement Dynamics 365 Omnichannel for Customer Service
- Integrate WhatsApp using approved providers such as:
- Meta Business integrations
- Dynamics 365
- Power Platform
- Third-party systems
- Provide technical leadership and governance across implementation projects
- Create architecture documentation, solution designs, and integration specifications
- Lead workshops with business and technical stakeholders
- Ensure solutions follow Microsoft best practices, security standards, and ALM processes
- Support data migration and integration strategy
- Guide development teams on customization and extension approaches
- Mentor functional and technical consultants
- Participate in pre‑sales activities, solution estimations, and strategic roadmap planning
Required Skills & Experience
- Extensive experience implementing Microsoft Dynamics 365 CRM
- Strong expertise in:
- Dynamics 365 Customer Service
- Omnichannel for Customer Service
- Power Platform
- Proven experience implementing WhatsApp integration within customer service environments
CRM Omnichannel Architect in Bradford employer: SoftNice UK Limited
Join a forward-thinking company that values innovation and collaboration, where as a CRM Omnichannel Architect, you will play a pivotal role in shaping customer engagement solutions. Our dynamic work culture fosters continuous learning and professional growth, offering you the chance to lead impactful projects while working alongside talented professionals in a supportive environment. Located in a vibrant area, we provide unique opportunities for networking and personal development, making us an excellent employer for those seeking meaningful and rewarding careers.
