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For Companies At a Glance
- Tasks: Support clients across North America, Europe, and Africa with top-notch service.
- Company: Join Softek, a fast-growing tech company in the financial sector.
- Benefits: Enjoy competitive salary, healthcare benefits, and a robust pension plan.
- Other info: Opportunities for travel and career growth in a collaborative culture.
- Why this job: Work closely with senior professionals and enhance your skills in a dynamic environment.
- Qualifications: Strong communication skills and a numerical degree preferred.
The predicted salary is between 30000 - 40000 £ per year.
About Softek
At Softek, we guarantee to deliver best in-class service, providing scalable, secure solutions for financial firms across the World. Our expertise and domain knowledge around the trade life cycle, operational processes, compliance and supervision, regulatory rules, and risk are why our clients choose us. We pride ourselves on understanding the unique needs of our clients and providing solutions that drive success.
Why Choose Softek?
At Softek, nothing is more important to us than our commitment to our people. As a fast-growing company, we provide opportunities to develop at pace, giving you the chance to evolve and enhance your skills in the direction you want. Our positive work environment encourages collaboration, integrity and personal growth. The company has seen tremendous growth through mergers and acquisitions, ensuring a dynamic path forward for people in our teams.
What We Can Offer You
Join us in our London office as a Client Services Associate – Europe. We offer significant healthcare benefits and a robust pension plan to secure your future. Work in our modern, welcoming offices with senior leaders of the company to ensure you will have the opportunity to grow and learn. With a competitive salary of £30-40k (depending on experience), be part of a global company with opportunities for travel across North America.
Job Description
We are seeking a highly driven, customer focused individual to join our global Client Service team on a full-time basis. The successful candidate will be supporting clients in North America, Europe and Africa. They need to have attention to detail and react efficiently and effectively to client needs in a fast-paced environment. The successful candidate will also have an enquiring mind that seeks to improve both themselves and the processes they are working with.
The position requires working directly with clients, making communication and interpersonal skills essential. This is an exciting opportunity to work with, and learn from, senior and experienced financial and technology professionals in a collaborative, entrepreneurial and fast-paced environment. Softek has bold aspirations, the role is strategically important in the continuation of the growth of the company whilst maintaining market-leading customer service.
Responsibilities
- To respond efficiently and effectively to client requests by email and/or phone
- Build an in-depth understanding of Softek’s services and processes to provide industry leading customer support
- Proactively communicating potential opportunities or issues identified to the team and management
- Working with internal stakeholders to improve processes and practices to enhance the customer experience
Skills and Requirements
- Self-motivated and ability to work both independently and under direction
- Strong collaborator, enhancing the strong team environment
- Ability to identify issues, analyse, think logically and methodically, evaluate factual data and generate ideas
- Able to prioritise heavy workloads and work efficiently under pressure
- Good attention to detail
- Strong written and verbal communication skills
- Undergraduate preferably with a numerical degree (Maths, Engineering, Physics, Finance or Economics)
- Knowledge of relational databases and SQL
- Experience with Microsoft Excel
- Experience with Microsoft SQL Server and Visual Studio a plus
- Knowledge of finance and capital markets a plus
Qualified candidates should send their resumes to careers@softek.ca
Client Services Representative employer: Softek
Contact Detail:
Softek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Representative
✨Tip Number 1
Get to know Softek inside out! Familiarise yourself with their services and the financial industry. This way, when you chat with them, you can show off your knowledge and how you can contribute to their success.
✨Tip Number 2
Practice your communication skills! Since you'll be working directly with clients, being able to express yourself clearly and confidently is key. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Softek team.
We think you need these skills to ace Client Services Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Services Representative role. Highlight any customer service experience and relevant qualifications, especially if you have a numerical degree!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Softek and how your skills can contribute to our commitment to best-in-class service.
Showcase Your Communication Skills: Since this role involves direct client interaction, demonstrate your strong written communication skills in your application. Keep it clear, concise, and professional – we want to see how you express yourself!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Softek
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Softek’s services and the financial industry. Brush up on key concepts related to the trade life cycle and compliance, as this will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since the role requires strong communication skills, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with clients or resolved issues in the past. This will demonstrate your ability to handle client interactions smoothly.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical thinking and problem-solving abilities. Prepare scenarios where you identified an issue, analysed it, and proposed a solution. This will highlight your logical thinking and attention to detail, which are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for growth, or how Softek measures success in client services. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.