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- Tasks: Lead ServiceNow development and enhance business applications with innovative solutions.
- Company: Join Softcat, a top UK tech solutions provider, known for its growth and diverse career opportunities.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive team culture that values individuality.
- Why this job: Make a real impact on how ServiceNow is used across the business while growing your skills.
- Qualifications: Experience in ServiceNow development, web technologies, and relevant certifications are essential.
- Other info: Be part of a diverse team committed to supporting underrepresented talent in the workplace.
Would you like to function as our go-to for ServiceNow development subject-matter expertise? Does the idea of advocacy and championing of ServiceNow appeal? Join our Business Systems Team. They're responsible for the design, delivery, and management of key business applications, working with vendors, partners, and internal stakeholders.
As a ServiceNow Developer, you will join our Business Systems Team as we look to take our existing practices, solutions, and use of technology to the next level. We're expanding our ServiceNow development team to support our growing use of the "Platform of Platforms" and are looking for a ServiceNow developer to support both our internal functions and our Managed Services offering. You'll be driving the design and configuration of ITSM, CSM, ITOM, and Agile team products within the Now Platform.
Other responsibilities:
- Supporting the BAU operation of multiple Now platforms, working with our Helpdesk to shift-left responsibilities.
- Work closely with business analysts, project managers, and the product owner to fulfil business requirements.
- Proactively identify platform improvements, working with subject matter experts (SMEs) to generate return on investment.
- Troubleshooting and diagnosing ServiceNow issues, uncovering emerging issues and/or needs and identifying potential causes, related issues, and barriers.
- Participating in process flow analysis and process redesign, digitising existing processes into the Now Platform.
- Ensuring that all development aligns with High Level Designs / Business Requirements.
What we need from you:
- Proven experience as a key technical resource, leading development solutions.
- Experience with web technologies and platform integration methods (Hub & Spoke methodology).
- Strong understanding of ServiceNow's Common Service Data Model (CSDM).
- Demonstrable track record using Service Portal, CSS, and HTML.
- ServiceNow Certified System Administrator accreditation required, and having CIS-CSM / CIS-ITSM, ITIL v4 Foundation is advantageous.
- Working in a Domain Separated Platform and knowledge of Channel / VAR industry would be preferable.
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working– three days in the office and two days working from home.
- Working flexible hours - flexing the times you start and finish during the day.
- Flexibility around school pick up and drop offs.
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
To become part of the success story, please apply now.
ServiceNow Developer - day rate contract employer: Softcat
Contact Detail:
Softcat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Developer - day rate contract
✨Tip Number 1
Familiarise yourself with the latest features and updates of the ServiceNow platform. Being knowledgeable about recent developments will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with current or former employees of Softcat, especially those in the Business Systems Team. Engaging in conversations can provide you with valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented ServiceNow solutions in previous roles. Highlighting your hands-on experience will help you stand out as a strong candidate.
✨Tip Number 4
Showcase your understanding of the Common Service Data Model (CSDM) and how it applies to the role. This knowledge is crucial for the position and will demonstrate your technical expertise during discussions.
We think you need these skills to ace ServiceNow Developer - day rate contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and relevant technologies. Focus on your achievements in previous roles, especially those that demonstrate your ability to lead development solutions and work with ITSM, CSM, and ITOM.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that align with Softcat's goals, such as your familiarity with the Common Service Data Model and your experience in process flow analysis.
Showcase Relevant Certifications: Include your ServiceNow Certified System Administrator accreditation prominently in your application. If you have additional certifications like CIS-CSM or CIS-ITSM, make sure to mention them as they can set you apart from other candidates.
Highlight Flexibility and Teamwork: Since Softcat values flexible working patterns and teamwork, emphasise your ability to adapt to different working environments and your experience collaborating with cross-functional teams. This will show that you align with their company culture.
How to prepare for a job interview at Softcat
✨Showcase Your Technical Expertise
As a ServiceNow Developer, it's crucial to demonstrate your technical skills during the interview. Be prepared to discuss your experience with ITSM, CSM, and ITOM, as well as your familiarity with web technologies and platform integration methods. Highlight specific projects where you've successfully implemented solutions.
✨Understand the Company Culture
Softcat values individuality and diverse perspectives. Research their company culture and be ready to discuss how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you identified platform improvements or troubleshot issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges with ServiceNow or ask how they envision the future of the platform within the company. This shows your genuine interest in the role and the organisation.
