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For Companies At a Glance
- Tasks: Collect overdue payments and resolve account queries while maintaining customer relationships.
- Company: Join Softcat, a dynamic company in IT services and software development.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive team environment.
- Why this job: Be part of a diverse team that values individuality and offers growth opportunities.
- Qualifications: Experience in accounts collections, strong communication, and organisational skills required.
- Other info: This is an 8-month fixed-term contract with a focus on personal development.
The predicted salary is between 30000 - 42000 £ per year.
Account Collections Executive – 8 month FTC
Join to apply for the Account Collections Executive – 8 month FTC role at Softcat
Overview
We are looking for an Accounts Collections Executive to join our Accounts Collections Team for an 8 month fixed term contract. The main focus is to collect overdue and outstanding debt owed to the business, while resolving account queries and ensuring a smooth process from order to payment.
Responsibilities
- Build and sustain strong relationships with customers, Sales teams and other business operations within Softcat.
- Chase and collect payment of invoices owed to Softcat.
- Work independently to secure payments by telephone and email collections.
- Collaborate with the Sales team and Customer Service team to resolve customer queries.
- Update internal systems and maintain thorough notes on all communications related to each customer.
What we’re looking for
- A proven record of Accounts collections work with the ability to hit the ground running.
- Excellent attention to detail.
- Excellent communication skills with the ability to build and sustain relationships; effective negotiation skills (Accounts Payable Assistant through to Director level).
- Strong planning, organisation and administration skills with experience in internal systems and Excel.
Working patterns and flexibility
- Hybrid working – 3 days in the office and 2 days from home.
- Flexible hours – start and finish times can be adjusted.
- Flexibility around school pick up and drop offs.
Working with us
We offer a supportive environment where you can grow with us. You will feel supported by a team that celebrates individuality and embraces diverse backgrounds.
Diversity and inclusion
We are committed to diversity and inclusion. If you have a disability or neurodiversity, we can provide support or adjustments during our recruitment process. Any information you share will be treated in confidence. You can learn more about life at Softcat and our commitments at jobs.softcat.com/jobs/our-culture/.
We do not prohibit AI in our application process; we encourage authenticity in your application to showcase your true self.
Additional information
- Seniority level: Not Applicable
- Employment type: Contract
- Job function: Accounting/Auditing and Finance
- Industries: Computer Hardware Manufacturing, Software Development, IT Services and IT Consulting
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Account Collections Executive - 8 month FTC employer: Softcat
Contact Detail:
Softcat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Collections Executive - 8 month FTC
✨Tip Number 1
Familiarise yourself with Softcat's values and culture. Understanding their commitment to diversity and inclusion can help you align your approach during interviews, showcasing how you can contribute to their supportive environment.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves collecting payments and resolving queries, being able to demonstrate effective negotiation techniques in your conversations will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've built strong relationships in previous roles. Highlighting your ability to connect with customers and collaborate with sales teams will show that you can hit the ground running in this position.
✨Tip Number 4
Get comfortable with Excel and any internal systems mentioned in the job description. Being able to discuss your experience with these tools will demonstrate your readiness to manage the administrative aspects of the role effectively.
We think you need these skills to ace Account Collections Executive - 8 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in accounts collections. Emphasise your ability to build relationships and your negotiation skills, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Account Collections Executive position at Softcat. Mention specific examples of how your previous experience aligns with the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is crucial for this role, consider including examples in your application that demonstrate your ability to effectively communicate with various stakeholders, from customers to sales teams.
Highlight Attention to Detail: Provide examples in your application that showcase your attention to detail, especially in managing accounts and resolving queries. This will help illustrate your fit for the role's requirements.
How to prepare for a job interview at Softcat
✨Know Your Numbers
Familiarise yourself with key metrics related to accounts collections. Be prepared to discuss your previous successes in collecting overdue payments and how you achieved them.
✨Build Rapport
Demonstrate your ability to build relationships during the interview. Use examples of how you've successfully collaborated with sales teams or resolved customer queries in the past.
✨Showcase Your Communication Skills
Prepare to showcase your communication skills by discussing how you handle difficult conversations. Think of examples where effective negotiation led to successful outcomes.
✨Highlight Attention to Detail
Since attention to detail is crucial in this role, be ready to provide examples of how you've maintained thorough records and managed internal systems effectively in your previous positions.
