At a Glance
- Tasks: Welcome visitors and provide exceptional customer service at our reception desk.
- Company: Join Softcat, a leading tech solutions company with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Part-time role with flexibility around school commitments and supportive team culture.
- Why this job: Be the face of our company and make a positive impact every day.
- Qualifications: Strong communication skills and ability to multitask in a dynamic environment.
The predicted salary is between 25000 - 31200 £ per year.
This is a part-time opportunity based in our London office. Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Property & Workplace Team as a Receptionist.
We seek a Receptionist who embodies a cheerful demeanour and can create a welcoming first impression for Softcat. A Receptionist is a cultural ‘ambassador' who lives and promotes Softcat values every day. They always offer excellent customer service and create a great place to work or visit for employees and guests alike. This is an onsite role based in our brand new office in Aldgate, central London. The individual would be expected to be onsite Tuesday, Wednesday & Thursday.
Your main role will be delivering exceptional customer service to our visitors and employees from our reception desk. You will be the first point of contact for any office-related matters and assist the Workplace team to ensure a smooth running of the office. You will be required to handle incoming emails, facilitate a busy diary of internal room bookings and vendor visits, as well as arranging collection and distribution of mail and ad hoc courier requests.
As a Receptionist, you’ll be responsible for:
- Reception Duties: Operating from the reception desk, including general reception duties, such as front of house, customer, guest and vendor greeting, and ensuring a welcoming reception area.
- Event Support: Assisting local departments and partners with delivering fantastic, engaging, employee-focused events.
- Stakeholder Management: Supporting delivery of FM-related operational activities working in partnership with third-party service providers and in-house teams.
- Building Services & Maintenance: Assisting the Workplace manager with the delivery of hard services i.e., HVAC, Plumbing, Electrical.
- Health, Safety & Environmental: Knowledge of fire, health and safety, and environmental procedures and supporting the Workplace team when updates are needed.
We’d love you to have:
- Highly organised and resourceful
- Good oral and written communication skills
- Ability to handle multiple tasks and prioritise effectively
- Proficient use of Microsoft Office applications.
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer flexible working patterns, including working flexible hours and flexibility around school pick up and drop offs.
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process.
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things.
Receptionist employer: Softcat plc
At Softcat, we pride ourselves on being a supportive and innovative employer, offering a vibrant work culture that values collaboration and individuality. As a Receptionist in our brand new Aldgate office, you'll enjoy flexible working patterns, competitive benefits, and ample opportunities for personal and professional growth, all while being part of a team that celebrates success and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Softcat plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Softcat plc and let us see your personality shine through!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Softcat plc.
Get Familiar with Our Brand:Before applying, take some time to learn about Softcat plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Softcat plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Softcat plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Softcat plc will surely appreciate.
