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- Tasks: Gather and analyse requirements for UI/UX changes in our eCommerce platform.
- Company: Join Softcat, a £1 billion+ tech solutions business partnered with giants like Apple and Microsoft.
- Benefits: Enjoy flexible working options, including hybrid work and support for school drop-offs.
- Why this job: Be part of a supportive, innovative team that values diversity and personal growth.
- Qualifications: 3+ years as a Business Analyst in digital systems; certifications preferred.
- Other info: We embrace authenticity in applications and support diverse talent.
The predicted salary is between 36000 - 60000 £ per year.
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Product Management Team. The Product Management Team is responsible for managing key business applications. We work closely with Vendors, Partners, and Stakeholders to support these applications.
Softcat is a £1 billion+ technology solutions business and a trusted partner to companies like Apple, Microsoft, and Adobe. We offer a growing portfolio of services including software licensing, cybersecurity, and IT infrastructure, providing our technical teams with the tools and support to innovate. This is a great opportunity to advance your career.
We are seeking an experienced Business Analyst to support two critical digital workstreams: modernization and ongoing optimization of our customer platform UI & UX, focusing initially on our eCommerce platform, website, and the development and maintenance of our multi-service customer portal. The ideal candidate should have a software development mindset for gathering requirements, understanding the impact of changes across infrastructure and applications, and ensuring comprehensive documentation. A strong background in digital systems, platforms, and portals, along with analytical skills and stakeholder management, is essential.
Your responsibilities will include:
- Gathering, documenting, and analyzing requirements for UI and UX changes.
- Collaborating with the Ecommerce Platform Owner, UI/UX Lead, and developers to plan and implement changes.
- Working with developers to identify inefficiencies and propose enhancements to improve performance.
- Coordinating with IT, commercial teams, and external partners to align business strategy and capabilities.
- Assessing the impact of new features on business and customers, supporting prioritization and decision-making.
We'd love you to have:
- 3+ years of experience as a Business Analyst in digital systems, ecommerce, or cloud platforms.
- Certifications such as BCS Foundation Certificate, International Diploma, ECBA, or CBAP are preferred.
- An appreciation for the digital customer journey.
- Strong analytical and problem-solving skills, with a data-driven approach.
- Experience working in agile environments, translating business needs into user stories, acceptance criteria, and supporting UAT.
- Proficiency with Jira is a plus.
We encourage applications regardless of confidence gaps or imposter syndrome, as we value diverse talent and perspectives.
We offer flexible working options, including:
- Hybrid working
- Flexible hours
- Support for school drop-offs and pick-ups
We foster a culture of support, individuality, and inclusivity, encouraging you to reach your potential. Join us Apply now to be part of our success story. We support applicants with disabilities or neurodiversity and ensure confidentiality. Learn more about our culture and diversity initiatives at jobs.softcat.com/jobs/our-culture/. We embrace AI in our recruitment process but value authenticity. Be yourself when applying to showcase your true self.
Platform UX/UI Business Analyst employer: Softcat plc
Contact Detail:
Softcat plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform UX/UI Business Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in UX/UI design and eCommerce platforms. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the field by attending industry events or joining relevant online communities. Building connections can provide insights into the company culture and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with agile methodologies and how you've translated business needs into user stories. Being able to articulate this clearly will demonstrate your fit for the role.
✨Tip Number 4
Research Softcat's products and services thoroughly. Understanding their offerings will enable you to tailor your discussions around how your skills can contribute to their success, making you a more attractive candidate.
We think you need these skills to ace Platform UX/UI Business Analyst
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Platform UX/UI Business Analyst position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3+ years of experience in digital systems, ecommerce, or cloud platforms. Provide specific examples of how you've gathered requirements, collaborated with teams, and improved user experiences.
Showcase Analytical Skills: Demonstrate your analytical and problem-solving skills by including examples of data-driven decisions you've made in previous roles. Mention any experience with tools like Jira, as this is a plus for the role.
Be Authentic: When writing your application, be yourself. Softcat values authenticity, so let your personality shine through. Share your passion for the digital customer journey and how you can contribute to their success story.
How to prepare for a job interview at Softcat plc
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Platform UX/UI Business Analyst. Familiarise yourself with the key tasks such as gathering requirements, collaborating with teams, and assessing the impact of new features. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare to discuss your previous experience in digital systems, eCommerce, or cloud platforms. Highlight specific projects where you successfully gathered requirements or improved UI/UX. Use examples that showcase your analytical skills and problem-solving abilities.
✨Familiarise Yourself with Agile Methodologies
Since the role involves working in agile environments, brush up on agile principles and practices. Be ready to explain how you've translated business needs into user stories and acceptance criteria in past roles. This will show your adaptability and understanding of the development process.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the tools they use (like Jira), and how they measure success in their projects. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
