At a Glance
- Tasks: Support our Public Sector Sales team with invoicing and customer queries.
- Company: Join Softcat, a leading tech solutions company with a vibrant culture.
- Benefits: Enjoy flexible working, competitive salary, and great perks like holiday trips and family support.
- Other info: Flexible working patterns available to suit your lifestyle.
- Why this job: Kickstart your career in a dynamic team that values individuality and collaboration.
- Qualifications: Strong relationship-building skills and proficiency in Microsoft Office required.
The predicted salary is between 27000 - 33000 £ per year.
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Public Sector Sales Support team. There are 40 members of the Public-Sector Sales Support team, covering a variety of accounts managers, verticals, vendors and Partner Alliance. The team has experience in dealing with all Public Sector verticals. You will also be working alongside the Public Sector Partner Alliance Team based in Softcat's Manchester and Leeds offices, responsible for managing relationships with Softcat's specialist Public Sector partners.
As a Support Executive, you will be working as an integral member of an energetic and ambitious sales support team. The role will involve supporting the team in a wide range of sales and back office activities.
As Partner Experience Support Executive, you'll be responsible for:
- Processing invoices for our Partner Alliance team within NetSuite.
- Being responsive and taking autonomy of all queries that come into the Entry/Invoicing inbox.
- Organising the workflow of Partner Alliance invoicing services and liaising with the relevant departments (Credit control, Finance etc) until payment is complete.
What we need from you:
- Ability to develop and maintain relationships with customers and partners.
- Proficient use of Microsoft Office applications.
- Excellent time management skills with the ability to meet expectations for fast turn-around times.
- Able to work independently, as well as part of a team, to achieve results.
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working – 3 days in the office and 2 days working from home.
- Working flexible hours - flexing the times you start and finish during the day.
- Flexibility around school pick up and drop offs.
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
- Pension
- Share incentive plan
- Life Assurance
- Holiday
- Trips
- Vouchers
- Partner/family Benefits
- Maternity, Paternity and Adoption support
Partner Experience Support Executive employer: Softcat plc
At Softcat, we pride ourselves on being a supportive and innovative employer, where collaboration and enthusiasm are at the heart of our work culture. As a Programme Manager, you'll have the opportunity to lead transformative projects within a dynamic team, while benefiting from our commitment to professional development and a competitive salary package. Our inclusive environment fosters individuality and diverse perspectives, ensuring that every employee can thrive and contribute to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Experience Support Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Softcat plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Softcat plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partner Experience Support Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Softcat plc:Your cover letter is your chance to shine! Tell us why you want to work at Softcat plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Softcat plc!
How to prepare for a job interview at Softcat plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
