At a Glance
- Tasks: Manage returns and assist with customer billing issues in a dynamic team.
- Company: Join Softcat, a leading UK IT infrastructure provider with a collaborative culture.
- Benefits: Enjoy competitive salary, flexible working, and great career growth opportunities.
- Other info: Embrace flexibility with hybrid working and a focus on individuality.
- Why this job: Kickstart your career in a supportive environment that values your potential.
- Qualifications: Organised, detail-oriented, and excellent communication skills are essential.
The predicted salary is between 36450 - 44550 £ per year.
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Services Team. Softcat is one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world-class customer service – both which inspire our flexible, friendly approach to business.
You will be joining Softcat's Customer Services Team in our Marlow Head Office. The Customer Services team's primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere.
The main purpose of the role is to take responsibility for the day-to-day organisation and smooth running of the returns process:
- Processing requests for return and/or credits
- Unravelling and resolving all queries and discrepancies with both customers and suppliers
- Processing credit and reinvoices for our customers, working closely with our credit control team
- Resolving duplicate shipments with our Accounts Payable team and suppliers
- Understanding internal processes and systems in order to provide our sales teams with assistance and advice
- Good understanding and accurate processing of financial transactions such as raising customer and supplier credits and the impact this has on the wider business
- Dedicated Customer Service representative for several Sales teams
We'd love you to have:
- Someone who is highly organised with high attention to detail
- Ability to multi-task
- Able to learn quickly and retain lots of information
- Someone not afraid to roll their sleeves up and work hard
- Have an excellent telephone manner
- Excellent communication and administration skills
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working – 3 days in the office and 2 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
- Pension
- Share incentive plan
- Life Assurance
- Holiday
- Trips
- Vouchers
- Partner/family Benefits
- Maternity, Paternity and Adoption support
Customer Service Executive in Marlow employer: Softcat plc
Softcat plc is an excellent employer, offering a dynamic work environment in Marlow that fosters collaboration and innovation. With flexible working patterns and a strong emphasis on employee growth, you will have the opportunity to develop your skills in procurement while contributing to meaningful projects. The supportive culture and commitment to delivering value for money make Softcat a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Marlow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Softcat plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Softcat plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Marlow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Softcat plc:Your cover letter is your chance to shine! Tell us why you want to work at Softcat plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Softcat plc!
How to prepare for a job interview at Softcat plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
