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- Tasks: Manage customer onboarding and enhance engagement throughout the customer life cycle.
- Company: Dynamic technology solutions company based in Marlow.
- Benefits: Flexible working hours, competitive salary, share incentive plan, and life assurance.
- Why this job: Join a team that values proactive relationship management and customer satisfaction.
- Qualifications: Strong communication and organisational skills with a proactive mindset.
- Other info: 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A technology solutions company in Marlow is seeking a Customer Journey Executive for a 12-month FTC to manage customer onboarding and ensure engagement throughout the customer life cycle.
The ideal candidate will possess strong communication and organizational skills and show a proactive approach to managing customer relationships.
This role offers flexible working hours and a competitive salary with comprehensive benefits, including a share incentive plan and life assurance.
Customer Journey Specialist (12-Month FTC) in Marlow employer: Softcat plc
Contact Detail:
Softcat plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Specialist (12-Month FTC) in Marlow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer journey approach and think about how your skills can enhance their customer onboarding process.
✨Tip Number 3
Practice your communication skills! Since this role is all about managing customer relationships, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Journey Specialist (12-Month FTC) in Marlow
Some tips for your application 🫡
Show Your Communication Skills: Since we're all about strong communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in managing customer relationships.
Highlight Your Organisational Skills: As a Customer Journey Specialist, being organised is key! In your application, mention any tools or methods you use to stay on top of tasks and manage your time effectively. We love a proactive approach!
Tailor Your Application: Don’t just send a generic application our way. Take the time to tailor your CV and cover letter to the role. Mention specific aspects of the job description that excite you and how your skills align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Softcat plc
✨Know the Customer Journey
Familiarise yourself with the concept of the customer journey and how it applies to onboarding and engagement. Be ready to discuss specific strategies you would use to enhance customer relationships throughout their lifecycle.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication abilities. Think about times when you successfully managed customer interactions or resolved issues, as this will demonstrate your proactive approach.
✨Organisational Skills Matter
Be ready to talk about how you stay organised while managing multiple customer accounts. Share tools or methods you use to keep track of customer progress and ensure timely follow-ups.
✨Emphasise Flexibility and Adaptability
Since the role offers flexible working hours, be prepared to discuss how you manage your time effectively. Highlight any experiences where you adapted to changing circumstances to meet customer needs.
