As one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company, we have built a reputation for excellence. Our strategy is simple – we believe that highly engaged employees are the key to building customer trust and loyalty over the years. This trust and loyalty, combined with our market‐leading growth and performance, enables us to invest in our technology and services capabilities. This investment drives even more engaged employees. We are committed to giving everyone the opportunity to step up and show how much they can achieve. Our success is truly a collective effort – we succeed when all our peoplesucceed.
Join our Service Development team!
Softcat’s Service Development team develops, introduces and improves the IT services that we offer our customers. The team researches new potential service and proposition offerings and brings them to life by working with the wider organisation.
Responsibilities
As a Service Development Programme Manager, you will be responsible for the definition, documentation, maintenance and release of multi‐million‐pound gross‐profiting services and propositions in the Hybrid Platform Technology Tower. You will lead the creation, release and enhancement of the Public Cloud services and propositions, work closely with senior stakeholders, and lead cross‐functional project teams to build services in line with the agreed vision, ensuring they are delivered on time and to the highest standards for our customers. You will also work with the wider Service Development Team to contribute to framework and documentation improvements.
- Own the planning and delivery of multiple concurrent service releases and enhancements within the Technology Tower you are aligned to.
- Apply principles from Waterfall and Agile methodologies, selecting the most appropriate approach.
- Be the primary point of contact within the business for the services you manage, ensuring stakeholders have clarity on scope, status and upcoming changes.
- Collaborate closely with the relevant Service Development Product Manager to fully understand each service in your tower.
- Create a communication plan ensuring a RACI has been agreed for project success.
- Provide clear and concise weekly workstream updates to business stakeholders.
- Assure Service Architecture quality of each service, ensuring business processes, commercial model, contract pack and service features are accurate, robust and well‐communicated.
Qualifications
- Experience using Jira, Microsoft Planner, Miro, LucidSpark or similar project-management tooling.
- Experience working within an organisation focused on services, preferably IT services.
- Experience with service documentation (e.g., Service Descriptions) is advantageous.
- Ability to balance work priorities, organise own workload, work with minimal supervision, work under pressure to meet deadlines and respond quickly to new situations and changing priorities.
Flexible Working
- Flexible hours – flexing the times you start and finish during the day.
- Flexibility around school pick-up and drop-offs.
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Location
Birmingham, Bristol, Leeds, Manchester, Marlow, South Coast
Diversity & Inclusion
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
Benefits
- Pension
- Share incentive plan
- Life Assurance
- Holiday
- Trips
- Vouchers
- Partner/family Benefits
- Maternity, Paternity and Adoption support
