Senior Business Analyst in Manchester

Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate and collaborative team?

About Softcat: As one of the UK's leading IT infrastructure providers and a FTSE 250 listed company, we have built a reputation for excellence. Our strategy is simple – we believe that highly engaged employees are the key to building customer trust and loyalty over the years. This trust and loyalty, combined with our market‑leading growth and performance, enables us to invest in our technology and services capabilities.

Internal Technology Team: Softcat’s internal Technology Team is undergoing an exciting transformation aimed at providing greater opportunities for professional development and executing a more ambitious technology strategy effectively.

Introduction: The Business Analyst role plays a key part in delivering technology and process change across Softcat. The role focuses on understanding business needs, analysing processes and defining requirements that support the delivery of value‑driven outcomes. Working across multiple business areas and systems, you will help translate requirements into solutions while ensuring a consistent, high‑quality stakeholder experience.

Senior Business Analyst Responsibilities:

• Lead business analysis activity across complex initiatives, taking ownership of problem definition, scope, and ensuring alignment to strategic objectives.
• Elicit, analyse and manage requirements end to end, ensuring they are clearly defined, prioritised and traceable to business outcomes.
• Shape solution approaches in collaboration with stakeholders and technical teams, balancing user needs, feasibility and long‑term value.
• Analyse and improve end‑to‑end business processes, identifying opportunities to simplify, optimise and enhance customer and colleague experience.
• Facilitate workshops and discussions that drive clarity, alignment and decision‑making, confidently challenging where needed to resolve ambiguity or risk.

Qualifications:

• Minimum 5 years’ experience in Business Analysis, including leading analysis across complex or high‑impact initiatives.
• The role mainly involves working with finance stakeholders; finance project experience is preferred.
• Ability to operate with a high degree of autonomy, taking ownership of outcomes in ambiguous or evolving environments.
• Strong analytical thinking with the ability to translate complex problems into clear, structured approaches and decisions.
• Proven ability to influence, challenge and engage stakeholders at all levels, including senior leadership.

Benefits:

• We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things.
• Pension.
• Share incentive plan.
• Life Assurance.
• Holiday Trips.
• Vouchers.
• Partner/family Benefits.
• Maternity, Paternity and Adoption support.

Flexible Working:

• Working flexible hours – flexing the times you start and finish during the day.
• Flexibility around school pick up and drop offs.

Working With Us: Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

EEO Statement: If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.