At a Glance
- Tasks: Provide 3rd line technical support for network and security customers, troubleshooting incidents to resolution.
- Company: Join Softcat, a £1 billion+ tech solutions business with a collaborative culture.
- Benefits: Competitive salary, flexible working, life assurance, and share incentive plan.
- Other info: Flexible working patterns and a commitment to diversity and inclusion.
- Why this job: Make an impact in a supportive team while working with cutting-edge technology.
- Qualifications: CCNP or equivalent with deep knowledge of networking and security technologies.
The predicted salary is between 48060 - 58740 £ per year.
Senior 3rd Line Network and Security Engineer
Would you like to work in asupportive, collaborativeand innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Network and Security team
Consisting entirely of 3 rd line engineers, the Network support team are committed to providing excellent customer service and aim to be a gold standard in technical resolution.
Success. The Softcat Way.
Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe.
Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen.
This is where to achieve more for your career.
As 3rd Line Network and Security Engineer, you'll be responsible for
- Provide 3rd line technical support for all network and security customers (internal and external), trouble shooting and resolving incidents to their conclusion
- Ensure knowledge share with the wider team via internal training sessions and ad hoc team assistance
- Assist 3rd Line Network & Security Engineers with troubleshooting and case handling guidance
- Design and implement complex configuration changes on behalf of customers
- Peer review configuration changes from the wider team prior to implementation
- Take ownership of customer escalations and drive through to resolution
- We'd love you to have
- Excellent written and verbal communication skills and the ability to handle high pressure situations
- CCNP or equivalent
• Deep knowledge of at least 3 of the following
- Routing & Switching
- Firewall technologies (especially ASA/Firepower)
- Wi Fi (especially Cisco/Meraki)
- Cisco ISE
- Cisco ACI
- SD-WAN (Cisco/Meraki)
- Palo Alto (NGFW/Panorama/Strata Cloud Manager)
- F5 Load Balancers
- Skills in DNA / SD-Access / OTV / VXLAN
- Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.
In this role, we can offer the following flexible working patterns
- Hybrid working- 2 day s in the office and 3 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
- Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential.
You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider.
Anyinformation you share on your application will be treated in confidence.
You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs. softcat. com/jobs/our-culture/
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience.
That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authenticallyyouas possible when submitting your application to showcase your true and whole self.
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
- Share incentive plan
- Life Assurance
- Holiday
- Trips
- Vouchers
- Partner/family Benefits
- Maternity, Paternity and Adoption support
- Pension
- Share incentive plan
- Life Assurance
- Holiday
- Trips
- Vouchers
- Partner/family Benefits
- Maternity, Paternity and Adoption support
- Pension
- Share incentive plan
- Life Assurance
- Holiday
- Trips
- Vouchers
- Partner/family Benefits
- Maternity, Paternity and Adoption support
- Pension
- #J-18808-Ljbffr
Senior 3rd Line Network and Security Engineer in Manchester employer: Softcat plc
At Softcat, we pride ourselves on being a supportive and innovative employer, where collaboration and enthusiasm are at the heart of our work culture. As a Programme Manager, you'll have the opportunity to lead transformative projects within a dynamic team, while benefiting from our commitment to professional development and a competitive salary package. Our inclusive environment fosters individuality and diverse perspectives, ensuring that every employee can thrive and contribute to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior 3rd Line Network and Security Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Softcat plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Softcat plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Softcat plc!
✨Direct Apply to Softcat plc
Let's not forget to apply directly through the Softcat plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior 3rd Line Network and Security Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Softcat plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Softcat plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Softcat plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
