At a Glance
- Tasks: Lead a high-performing technical team in asset management and provide top-notch support.
- Company: Join Softcat, a leading tech solutions business with a people-first culture.
- Benefits: Enjoy flexible working hours, competitive pension, and exciting incentive trips.
- Other info: Embrace individuality and diverse perspectives in a supportive work environment.
- Why this job: Be part of a dynamic team driving innovation in asset management technology.
- Qualifications: Experience in IT services and asset management, with strong leadership skills.
The predicted salary is between 36000 - 60000 € per year.
Join our Asset Intelligence Services team! The Asset Intelligence Technical team's responsibility is to ensure that asset management tooling is successfully deployed, managed and supported technically throughout the duration of the service or project. In addition, the team also provides consultancy-based services to implement or upgrade asset management tools on behalf of new and existing customers.
In this role, you’ll be responsible and accountable for managing the high-performing technical team. The team’s responsibilities are to provide first and second line technical support whilst able to deliver technical consultancy services. Your role will involve a variety of customer and internal stakeholder engagements whilst working alongside the Asset Intelligence Team leaders to deliver wider asset management services to our customers.
As Asset Intelligence Technical Team Leader, you’ll be responsible for:
- Responsible and accountable for all technical/support escalations within the team
- Working with senior stakeholders within vendors to triage, escape and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLAs
- Lead technical quarterly business reviews for strategic ITAM vendors providing constructive feedback
- Be at the forefront of new product technology/service offerings through vendor training and market research
- Drive improvements and be creative with new ways of working
We’d love you to have:
- Demonstrable experience working in a similar role within an IT Services organisation showing a level of management experience
- Experience running an IT services team, ideally in the field of asset management
- Good level of understanding around IT Asset Management technology and tooling
- Technical experience with a Software Asset Management tool – Snow Software (Desirable), ServiceNow, Xensam
- Excellent written and oral skills with the ability to communicate at all levels (internal and external stakeholders)
- Self-sufficient and innovative, with the ability to lead a team
- Creative self-start approach to leading a team and service
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Working flexible hours – flexing the times you start and finish during the day
- Flexibility around school pick-up and drop-offs
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
Here at Softcat, we don’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically yourself as possible when submitting your application to showcase your true and whole self.
Benefits include:
- Pension: We offer a competitive pension scheme to help you build a secure future.
- Share incentive plan: Our share incentive plan rewards your hard work with potential shares in the company.
- Life Assurance: We provide life assurance to give you peace of mind.
- Holiday: Two days extra holiday on top of your usual entitlement on your birthday and at Christmas.
- Trips: Opportunity to qualify for director-hosted (often Michelin star) lunches as well as half and full-year incentive trips to places all over the world.
- Vouchers: Technology vouchers, activity passes, restaurant discount card.
- Partner/family Benefits: Option to add your partner/family to some of the benefits.
- Maternity, Paternity and Adoption support: We support new parents with flexible benefits and additional holiday.
ITAM Technical Services Manager in Manchester employer: Softcat plc
At Softcat, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With flexible working patterns, competitive benefits including a share incentive plan, and a commitment to diversity and inclusion, we empower our team members to thrive both personally and professionally. Join us in Birmingham or any of our other locations to be part of a forward-thinking company that values innovation and celebrates individuality.
StudySmarter Expert Advice🤫
We think this is how you could land ITAM Technical Services Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT services field, especially those who work at Softcat or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the latest trends in IT Asset Management. Show us you’re not just familiar with the tools but also passionate about how they can drive success for customers. We love candidates who are proactive!
✨Tip Number 3
Practice your communication skills! You’ll need to engage with various stakeholders, so being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Softcat.
We think you need these skills to ace ITAM Technical Services Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT asset management and team leadership. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves engaging with various stakeholders, it’s crucial to demonstrate your excellent written and oral communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively at all levels.
Be Authentic:We value individuality, so let your personality shine through in your application. Don’t be afraid to share your unique experiences and perspectives that make you a great fit for our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Softcat plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT Asset Management tools, especially Snow Software and ServiceNow. Be ready to discuss your hands-on experience with these technologies and how you've used them to solve real-world problems.
✨Showcase Your Leadership Skills
As a potential team leader, it's crucial to demonstrate your management experience. Prepare examples of how you've successfully led a technical team, handled escalations, and improved processes. Highlight your ability to motivate and innovate within a team setting.
✨Engage with Stakeholders
Since this role involves working with various stakeholders, practice articulating how you communicate effectively at all levels. Think of specific instances where you've successfully managed client relationships or collaborated with senior stakeholders to resolve issues.
✨Be Creative and Solution-Oriented
Softcat values innovation, so come prepared with ideas on how to drive improvements in asset management services. Share any creative solutions you've implemented in the past and be ready to discuss how you stay updated on new product technologies and market trends.
