At a Glance
- Tasks: Join our team to manage and maintain accurate customer data for informed decision-making.
- Company: Softcat, a leading UK IT infrastructure provider with a supportive culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Embrace flexibility with hybrid working and a culture that celebrates individuality.
- Why this job: Make a real impact by ensuring high-quality customer data drives exceptional experiences.
- Qualifications: Attention to detail, analytical skills, and experience with data management preferred.
The predicted salary is between 30000 - 36000 £ per year.
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Data Management Team as a Customer Data Management Executive and play a key role in ensuring our customer data remains accurate, trusted and valuable, helping teams across Softcat make informed decisions and deliver exceptional customer experiences.
Our Customer Data Management team is responsible for maintaining a single, trusted view of customer information across Softcat. Working closely with Sales, Marketing, Finance, Data Governance and IT teams, you'll help ensure customer data is accurate, structured and fit for purpose, supporting critical business decisions and operational success.
Your Role
Help shape and maintain Softcat's trusted customer data, ensuring teams across the business have accurate, high-quality information to drive better decisions and customer outcomes.
What you'll be doing
- Creating, maintaining and validating customer records across Softcat systems
- Managing customer account structures, relationships and hierarchies
- Identifying and resolving duplicate, incomplete or inaccurate customer data
- Monitoring data quality and supporting data cleansing and enrichment activities
- Investigating data issues, conducting root cause analysis and implementing solutions
- Supporting customer data projects, including Dynamics 365 and Master Data Management (MDM) initiatives
- Acting as a key contact for customer data queries and stakeholder requests
- Promoting data standards, governance processes and best practice across the business
- Contributing to process improvements, documentation and training materials
We'd love you to have
- Strong attention to detail with a passion for maintaining accurate, high-quality data
- Excellent analytical and problem-solving skills, with the ability to investigate and resolve data issues
- Experience working with data in an administrative, operational, analytical or reporting environment
- Strong communication skills and confidence collaborating with stakeholders across the business
- Proficiency in Microsoft Excel and a genuine interest in using data to improve business outcomes
- Exposure to CRM or data management platforms (such as Dynamics 365), with knowledge of data quality, customer hierarchies, MDM or SQL being advantageous
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working – 3 days in the office and 2 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
- Pension
- Share incentive plan
- Life Assurance
- Holiday
- Trips
- Vouchers
- Partner/family Benefits
- Maternity, Paternity and Adoption support
Data Management Executive in Manchester employer: Softcat plc
Softcat plc is an excellent employer, offering a dynamic work environment in Marlow that fosters collaboration and innovation. With flexible working patterns and a strong emphasis on employee growth, you will have the opportunity to develop your skills in procurement while contributing to meaningful projects. The supportive culture and commitment to delivering value for money make Softcat a rewarding place to advance your career.
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We think this is how you could land Data Management Executive in Manchester
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We think you need these skills to ace Data Management Executive in Manchester
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