At a Glance
- Tasks: Manage returns and assist with customer billing issues in a dynamic team.
- Company: Join Softcat, a leading UK IT infrastructure provider with a collaborative culture.
- Benefits: Enjoy competitive salary, flexible working, and opportunities for personal growth.
- Other info: Flexible working patterns to suit your lifestyle and commitments.
- Why this job: Kickstart your career in a supportive environment that values employee satisfaction.
- Qualifications: Organised, detail-oriented, and proficient in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate and collaborative team? Join our Customer Services Team. Softcat is one of the UK's leading IT Infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world-class customer service – both which inspire our flexible, friendly approach to business.
You will be joining Softcat's Customer Services Team in our Marlow Head Office. The Customer Services team's primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere.
Support our Customers and Sales Teams by resolving queries with care. We are looking for a Customer Services Support Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take responsibility for the day-to-day organisation and smooth running of the returns process:
- Managing returns in and out of our warehouse
- Managing weekly returns to our main suppliers
- Monthly stock checks at our partners' warehouses, managing stock in/out and placing internal and external orders
- Completing a variety of tasks relating to our suppliers such as chasing credit notes, returning goods, obtaining returns authorisation, resolving queries and discrepancies
We'd love you to have:
- Experience being highly organised with a high attention to detail
- Excellent communication and administration skills
- Good team player but able to work independently and use their own initiative
- Proficiency in Microsoft Office (Word, Excel & Outlook) and excellent analytical and numerical skills
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working – 3 days in the office and 2 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
- Pension
- Share incentive plan
- Life Assurance
- Holiday Trips
- Vouchers
- Partner/family Benefits
- Maternity, Paternity and Adoption support
Customer Service Support Executive in Manchester employer: Softcat plc
At Softcat, we pride ourselves on being a supportive and innovative employer, dedicated to fostering a collaborative work environment in our Marlow Head Office. As a leading IT infrastructure provider, we offer competitive salaries, flexible working patterns, and a strong focus on employee growth and satisfaction, ensuring that every team member can thrive while contributing to our success story.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support Executive in Manchester
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Softcat plc value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Softcat plc a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Softcat plc!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Softcat plc.
We think you need these skills to ace Customer Service Support Executive in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Softcat plc!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Softcat plc
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
