Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead improvements in service delivery and enhance team collaboration across Tech & Services.
- Company: Join Softcat, a top UK IT infrastructure provider with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible working, and a supportive environment for growth.
- Why this job: Make a real impact by optimising services and driving change in a dynamic team.
- Qualifications: Experience in service improvement and strong collaboration skills are essential.
- Other info: Embrace flexibility with hybrid working and a focus on individuality.
The predicted salary is between 50000 - 60000 £ per year.
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Part of the Tech & Services (T&S) department at Softcat, the Services Governance & Portfolio team is a dynamic group of people who influence, define, monitor and develop Softcat's service portfolio and our ability to deliver it effectively. Our mission is to optimise Tech & Services operations for delivering our services portfolio, with a focus on collaboration, communication, and customer service excellence.
The Services Improvement team drives proactive, continual improvement to how we work and how we deliver services, improving outcomes for customers and the business. Success. The Softcat Way. Passion. Intelligence. Fun. Responsible. Community: these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We help customers to use technology to succeed, by putting our employees first.
The CSI Manager operates as part of the Services Improvement team, working across Tech & Services to improve ways of working and service delivery aligned to the Service Portfolio, driving better outcomes for customers and the business. This role is responsible for turning insight and emerging improvement themes into prioritised, embedded change through collaboration and influence.
As the CSI Manager, you will be responsible for:
- Delivering end to end improvements across Tech & Services, working with teams to improve ways of working and service delivery in line with the Service Portfolio.
- Leading the design and implementation of practical improvements, ensuring changes are adopted and embedded in day-to-day delivery.
- Collaborating with Service Owners, Operational, and Tech Tower teams to align improvement activity with service strategy, and the Tech & Services Service Portfolio.
- Facilitating and enabling teams to manage their own improvements, helping teams build the capability, confidence, and tools to identify issues, prioritise improvement opportunities, and implement change themselves.
We would love you to have:
- Experience working in complex, multi-team environments, leading initiatives that improve how services are delivered, how teams work together, or how outcomes are achieved.
- A strong understanding of continual service improvement (CSI), service management and service delivery, with the ability to adapt frameworks to suit the needs of the business where necessary.
- Experience turning insight and data into embedded change, designing and implementing initiatives that deliver lasting outcomes.
- Proven ability to work across teams and functions, building strong relationships and influencing without formal authority.
We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don’t hesitate to apply – we would love to hear from you!
Work in a way that works for you. We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working – 3 days in the office and 2 days working from home
- Working flexible hours – flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/.
Here at Softcat, we don’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentic as possible when submitting your application to showcase your true and whole self.
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
- Pension
- Share incentive plan
- Life Assurance
- Holiday
- Trips
- Vouchers
- Partner/family Benefits
- Maternity, Paternity and Adoption support
CSI Manager in Manchester employer: Softcat Plc
Contact Detail:
Softcat Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSI Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Softcat on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. Building connections can give you insider knowledge and make you stand out.
✨Tip Number 2
Prepare for the interview by understanding Softcat's core values: Passion, Intelligence, Fun, Responsible, and Community. Think of examples from your past experiences that align with these values. This will show that you're not just a fit for the role, but also for the company culture.
✨Tip Number 3
Practice your storytelling skills! Be ready to discuss how you've led initiatives in complex environments and improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep them engaging.
✨Tip Number 4
Don’t forget to showcase your adaptability! Softcat values those who can tailor frameworks to meet business needs. Prepare to discuss how you've successfully implemented changes based on insights and data in previous roles. This will highlight your ability to drive improvement.
We think you need these skills to ace CSI Manager in Manchester
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through! We want to see the real you, so don’t hold back on sharing your experiences and personality.
Tailor Your Application: Make sure to align your skills and experiences with what we’re looking for in the CSI Manager role. Highlight how your background fits into our mission of improving service delivery and collaboration.
Showcase Your Team Spirit: Since we value collaboration, share examples of how you've worked effectively in teams. We love hearing about your ability to influence and drive change across different groups!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Softcat Plc
✨Know Your Stuff
Before the interview, dive deep into Softcat's mission and values. Understand how the Services Improvement team operates and think about how your experience aligns with their goals. This will help you speak confidently about how you can contribute to their success.
✨Showcase Your Collaboration Skills
Since the role involves working across multiple teams, be ready to share examples of how you've successfully collaborated in the past. Highlight specific instances where your influence led to positive changes, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or improve a service delivery process. Think through potential scenarios related to continual service improvement and be prepared to discuss your thought process and solutions.
✨Be Authentic
Softcat values individuality and authenticity, so don’t shy away from showing your true self during the interview. Share your unique perspectives and experiences, and don’t hesitate to discuss any challenges you've faced, including overcoming imposter syndrome.