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For Companies At a Glance
- Tasks: Manage customer journeys and ensure successful delivery of Asset Intelligence services.
- Company: Join Softcat, a £1 billion tech solutions leader partnered with top brands like Apple and Microsoft.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive team culture.
- Why this job: Make a real impact by enhancing customer experiences and driving service success.
- Qualifications: Strong communication skills, MS Office proficiency, and a passion for building relationships.
- Other info: Embrace your authentic self in a culture that values individuality and diverse perspectives.
The predicted salary is between 28800 - 43200 £ per year.
The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. With a focus on best practice and renewal optimisation, the team works with clients across a wide range of industry sectors to ensure maximum value is obtained from software investments.
The Customer Journey Team is a key part of the department. You will be responsible for the end-to-end customer life cycle in relation to the Asset Intelligence customer Managed Services. You will be accountable for ensuring that the customer is kept informed at every stage of the journey, from helping to integrate the solution into the organisation, co-ordinating Quarterly Business Reviews, ensuring deliverables are being met, and exceeding our customers' expectations.
Working with our internal teams, vendor partners, and customers, you will be key in ensuring every customer receives excellent value from the services, as well as co-ordinating the day-to-day functions within the Asset Intelligence Team.
Responsibilities
- Oversee all aspects of the Asset Intelligence Managed Services function and ensure successful delivery/customer success.
- Own and manage a subset of Managed Service customers across all functions, including co-ordinating and hosting Quarterly Business Reviews (QBRs).
- Host customer kick-off calls, taking meeting minutes and following up on actions.
- Manage and track all assessments & services provided by the Asset Intelligence Team.
- Supported by the consultants, communicate the status and steps to customers through the Customer Journey process.
- Build trusted relationships with customers.
- Ensure service milestones are achieved and tracked across all live customers by working with the Consultants/Analysts to ensure service success.
- Manage ad hoc projects/touch points through the customers' lifecycle.
Qualifications
- Knowledge of and experience with MS Office range of products.
- Strong planning, organisation, and administration skills with attention to detail.
- Excellent communication skills.
- Excellent presentation skills.
- A passion for working with people and the ability to quickly build rapport with both internal and external stakeholders.
- Proactively use your own skillset and that of the team to solve problems.
- Knowledge of asset management principles.
We also acknowledge that the confidence gap and imposter syndrome are real issues and can get in the way of us meeting fantastic talent, so please don’t hesitate to apply - we would love to hear from you!
Culture and Process
Here at Softcat, we don’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working.
- Working flexible hours - flexing the times you start and finish during the day.
- Flexibility around school pick-up and drop-offs.
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Asset Intelligence Customer Journey Manager 12 month FTC in Manchester employer: Softcat plc
Contact Detail:
Softcat plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Asset Intelligence Customer Journey Manager 12 month FTC in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Softcat or similar companies. A friendly chat can open doors and give you insights that might just help you land that Asset Intelligence Customer Journey Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer journey management. Think about how you can showcase your experience with managing customer relationships and delivering value, as these are key in this role.
✨Tip Number 3
Show off your communication skills! During interviews or networking events, be clear and engaging. Remember, you’ll need to build rapport with clients, so demonstrating your ability to connect with others is crucial.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Softcat team and being part of our exciting journey.
We think you need these skills to ace Asset Intelligence Customer Journey Manager 12 month FTC in Manchester
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through! We want to see the real you, so don’t hold back on sharing your personality and experiences.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Asset Intelligence role. Show us why you're the perfect fit for our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, make sure to demonstrate your excellent communication skills in your application. Clear and concise writing goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us your enthusiasm for joining our team!
How to prepare for a job interview at Softcat plc
✨Know Your Customer Journey
Familiarise yourself with the end-to-end customer journey in relation to Asset Intelligence. Be ready to discuss how you would manage customer expectations and ensure they receive maximum value from their software investments.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent communication and presentation skills. Think about times when you've successfully built rapport with clients or stakeholders, as this role heavily relies on relationship management.
✨Demonstrate Your Organisational Skills
Be prepared to discuss your planning and organisational abilities. You might be asked how you would manage multiple customers and ensure service milestones are met, so have specific strategies in mind.
✨Embrace Authenticity
Softcat values individuality, so don’t shy away from being yourself during the interview. Share your unique experiences and perspectives, and remember that they want to see the genuine you!
