At a Glance
- Tasks: Analyse digital user experiences and provide insights to improve customer satisfaction.
- Company: Join Softcat, a £1 billion tech solutions leader partnered with top brands like Apple and Microsoft.
- Benefits: Enjoy competitive salary, flexible working hours, and a comprehensive benefits package.
- Other info: Flexible working patterns and a culture that celebrates individuality and diversity.
- Why this job: Make a real impact on customer experiences while growing your career in a supportive environment.
- Qualifications: Understanding of SaaS, IT infrastructure, and basic data analysis skills preferred.
The predicted salary is between 29700 - 36300 £ per year.
Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe.
Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen.
This is where to achieve more for your career.
Joinour DEX team!
The Digital User Experience (DEX) team currently supports several key Softcat customers by providing assessments, reporting and intelligence on their digital user experience.
Using a market leading technology solution (Riverbed), the team provides valuable insights into a customer's IT estate and helps them improve their digital user experience score.
This service is expanding, and you will be working proactively to report on our customers estates and providing advice and guidance on how to improve their digital experience score, whilst utilising other teams within Softcat.
As a DEX Intelligence Analyst, your role is to utilise a market leading technology to provide our customers with insights and reporting on their estate, ultimately helping them improve their digital user experience.
The team supports a wide variety of organisations, and you can expect to be working closely both with our ITAM specialists, internal technology specialists, sales stakeholders and our customers.
For the right candidate there is a clear progression path within the team as your experience grows.
Training will also be offered, dependent on experience.
- Utilise a marketing leading intelligence solution to carry out key service deliverables monthly carry out of key service deliverables including customer reporting, monthly workshops, scheduled report creation, supporting the service technology and running customer workshops
- Helping customers gain the maximum value from the technology solution and service
- Providing ad hoc and scheduled training of the solution
- Analyse reports and build recommendations for improvement based on IT estate data
- Working with our sales community to drive service adoption
- Aid the customers for ad hoc reports and queries
- Analysing customer IT estate data to identify areas of improvement
- We'd love you to have
- Understanding of the concept and technology for Saa S and on prem software, computer/server/network hardware and infrastructure
- Understanding of operating systems (Mac OS and Windows) and Deployment principles
- Knowledge of Tableau, ideally dashboard creation, but not a necessity
- Familiarity of using APIs to access data would be an advantage
- Understanding of networking, Wi-Fi, IP etc
- Experience in reviewing IT infrastructure and identifying efficiencies and potential remediation
- Well organised and self-motivated
- Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.
In this role, we can offer the following flexible working patterns
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
- Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential.
You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider.
Anyinformation you share on your application will be treated in confidence.
You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs. softcat. com/jobs/our-culture/
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience.
That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authenticallyyouas possible when submitting your application to showcase your true and whole self.
Birmingham, Bristol, Leeds, London, Manchester, Marlow, Newcastle, South Coast
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
- Pension
- Share incentive plan
- Life Assurance
- Holiday
- Trips
- Vouchers
- Partner/family Benefits
- Maternity, Paternity and Adoption support
- Pension
- Share incentive plan
- Life Assurance
- Holiday
- Trips
- Vouchers
- Partner/family Benefits
- Maternity, Paternity and Adoption support
- Pension
- Share incentive plan
- Life Assurance
- Holiday
- Trips
- Vouchers
- Partner/family Benefits
- Maternity, Paternity and Adoption support
DEX Analyst (Digital User Experience) employer: Softcat plc
At Softcat, we pride ourselves on being a supportive and innovative employer, where collaboration and enthusiasm are at the heart of our work culture. As a Programme Manager, you'll have the opportunity to lead transformative projects within a dynamic team, while benefiting from our commitment to professional development and a competitive salary package. Our inclusive environment fosters individuality and diverse perspectives, ensuring that every employee can thrive and contribute to our collective success.
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We think this is how you could land DEX Analyst (Digital User Experience)
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We think you need these skills to ace DEX Analyst (Digital User Experience)
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
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Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Softcat plc!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
