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- Tasks: Lead a team managing customer service queries and ensure smooth operations.
- Company: Join Softcat, a top UK IT provider with a strong reputation and employee-first culture.
- Benefits: Enjoy hybrid working, flexible hours, competitive salary, and exciting perks like trips and vouchers.
- Why this job: Be part of a supportive team that values individuality and offers growth opportunities.
- Qualifications: Strong time management, communication skills, and a proactive approach are essential.
- Other info: We celebrate diversity and provide support for disabilities throughout the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking to develop your skillsandrealise your full potential?
Do you want to take your career to the next level?
Join our Customer Services Team
Softcat is one of the UK\’s Leading IT Infrastructure providers and a FTSE 250 listed company. We\’re passionate about outstanding employee satisfaction and world-class customer service – both which inspire our flexible, friendly approach to business. You will be joining Softcat\’s Customer Services Team in our Marlow Head Office. The Customer Services teams primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams
Success. The Softcat Way.
Softcat is a major UK success story in technology solutions. We\’re a £1 billion+ pa turnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our employees first. Our success is down to our people – and the platform we give them to prove their potential.
Be part of a Team that enables business growth
You will join as the Customer Services Team Leader managing a team of Customer Service Executives who focus on post-delivery/invoice queries. The main purpose of the role is to manage and support the smooth running of the team and support the Customer Service Manager whilst providing an exceptional level of service to both internal and external customers.
As a Customer Services Team Leader, you\’ll be responsible for:
- Daily management of the team; ensuring daily tasks are completed and deadlines are achieved, managing resource and leading team meetings
- Completing regular 1:1s and annual PDRswith team members, taking a proactive approach in supporting the development of your direct reports
- Playing anactive role in the recruitment for the team alongside the Customer Service Manager
- Responsible for onboarding new members of the team and ensuring this is effectively delivered
- Contributing to and executing team strategy alongside your fellow Customer Services TL and Customer Services manager
- Directlysupport and assist the Customer Service Manager
We\’d love you to have
- Excellent time management and organisation skills to effectively manage additional workload and responsibilities as well as the team
- Excellent communication and interpersonal skills, with an ability to influence decisions at all levels and command respect from key stakeholders
- Set the right example to the widerteam and ensure you are demonstrating the Softcat Values
- Be a goodteam player and able to provide guidance to newer members of the team
- Possessinitiative and be able to consistently operate independently
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Hybrid working – 3 days in the office and 2 days working from home
Working flexible hours – flexing the times you start and finish during the day
Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence
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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
Pension
Share incentive plan
Life Assurance
Holiday
Two days extra holiday on top of your usual entitlement on your birthday and at Christmas
Trips
Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world
Vouchers
Technology vouchers, activity passes, restaurant discount card
Partner/family Benefits
Option to add your partner/family to some of the benefits
Access to Perklife, our dedicated portal for all perks and flexible benefits
Maternity, Paternity and Adoption support
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Customer Services Team Leader employer: Softcat plc
Contact Detail:
Softcat plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader
✨Tip Number 1
Familiarise yourself with Softcat's values and culture. Understanding what makes us tick will help you align your approach during interviews and discussions, showcasing that you're a great fit for our team.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific situations where you improved team performance or resolved conflicts effectively.
✨Tip Number 3
Research common customer service challenges and solutions within the IT sector. Being knowledgeable about industry-specific issues will allow you to speak confidently about how you can contribute to our team's success.
✨Tip Number 4
Network with current or former employees of Softcat on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Services Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to manage a team and resolve customer issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of Softcat's values. Mention how your skills align with the role of Customer Services Team Leader and how you can contribute to the team's success.
Showcase Leadership Skills: In your application, emphasise your leadership experience. Discuss how you've successfully managed teams, conducted performance reviews, and supported team members' development in previous roles.
Highlight Flexibility and Adaptability: Given the flexible working patterns mentioned in the job description, illustrate your ability to adapt to different working environments and schedules. Share examples of how you've thrived in hybrid or flexible work settings.
How to prepare for a job interview at Softcat plc
✨Showcase Your Leadership Skills
As a Customer Services Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, highlighting your approach to motivating and developing team members.
✨Understand the Softcat Values
Familiarise yourself with the Softcat values and culture. During the interview, express how your personal values align with theirs and provide examples of how you've embodied similar principles in your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think of specific situations where you resolved customer issues or improved team performance, and be ready to discuss the outcomes.
✨Emphasise Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you've effectively communicated with both internal teams and external customers. Highlight any experiences where your communication skills led to positive results.
