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- Tasks: Manage returns and assist with customer billing issues in a dynamic team environment.
- Company: Join Softcat, a leading UK IT infrastructure provider with a focus on employee satisfaction.
- Benefits: Enjoy hybrid working, flexible hours, and perks like extra holiday on your birthday.
- Why this job: Be part of a supportive culture that values individuality and offers growth opportunities.
- Qualifications: We're looking for organised individuals with strong communication skills and proficiency in Microsoft Office.
- Other info: We embrace diversity and provide support for all applicants, including those with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
Would you like to kick start your career in a supportive,collaborativeand innovative company?
Do you enjoy working as part of an enthusiastic, passionate,and collaborative team?
Join our Customer Services Team
Softcat is one of the UK\’s Leading IT Infrastructure providers and a FTSE 250 listed company. We\’re passionate about outstanding employee satisfaction and world-class customer service – both which inspire our flexible, friendly approach to business. You will be joining Softcat\’s Customer Services Team in our Marlow Head Office. The Customer Services teams primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere.
Success. The Softcat Way.
It\’s an exciting time to be at Softcat, one of the UK\’s most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We\’ve reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We\’ve got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.
Support our Customers and Sales Teams by resolving queries with care
We are looking for a Customer Services Support Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take responsibility for the day-to-day organisation and smooth running of the returns process.
- Managing returns in and out of our warehouse
- Managing weekly returns to our main suppliers
- Monthly stock checks at our partners\’ warehouses, managing stock in/out and placing internal and external orders
- Completing a variety of tasks relating to our suppliers such as, chasing credit notes, returning goods, obtaining returns authorisation, resolving queries and discrepancies
We\’d love you to have
- Experience being highly organisedwith a high attention to detail
- Excellent communication and administration skills
- Good team player but able to work independently and use their own initiative.
- You must be proficient in Microsoft Office (Word, Excel & Outlook) and have excellent analytical and numerical skills
We also acknowledgethattheconfidencegap and imposter syndrome are a real thing andcanget in thewayof us meeting fantastic talent, so please don\’t hesitate to apply – we would love to hear from you!
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working– 3 days in the office and 2 daysworking from home
- Working flexible hours – flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
Here at Softcat, we don\’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authenticallyyouas possible when submitting your application to showcase your true and whole self.
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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
Pension
Share incentive plan
Life Assurance
Holiday
Two days extra holiday on top of your usual entitlement on your birthday and at Christmas
Trips
Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world
Vouchers
Technology vouchers, activity passes, restaurant discount card
Partner/family Benefits
Option to add your partner/family to some of the benefits
Access to Perklife, our dedicated portal for all perks and flexible benefits
Maternity, Paternity and Adoption support
Two days extra holiday on top of your usual entitlement on your birthday and at Christmas
Trips
Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world
Vouchers
Technology vouchers, activity passes, restaurant discount card
Partner/family Benefits
Option to add your partner/family to some of the benefits
Access to Perklife, our dedicated portal for all perks and flexible benefits
Maternity, Paternity and Adoption support
Two days extra holiday on top of your usual entitlement on your birthday and at Christmas
Trips
Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world
Vouchers
Technology vouchers, activity passes, restaurant discount card
Partner/family Benefits
Option to add your partner/family to some of the benefits
Access to Perklife, our dedicated portal for all perks and flexible benefits
Maternity, Paternity and Adoption support
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Customer Services Support Executive employer: Softcat plc
Contact Detail:
Softcat plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Support Executive
✨Tip Number 1
Familiarise yourself with Softcat's values and culture. Understanding what drives the company will help you align your responses during interviews and show that you're a great fit for their team.
✨Tip Number 2
Highlight your organisational skills in conversations. Since the role involves managing returns and stock, be ready to share examples of how you've successfully handled similar tasks in the past.
✨Tip Number 3
Prepare to discuss your experience with Microsoft Office, especially Excel. Being proficient in these tools is crucial for the role, so think of specific instances where you've used them effectively.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Softcat values a friendly atmosphere, so be prepared to talk about how you contribute positively to team dynamics and support your colleagues.
We think you need these skills to ace Customer Services Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Services Support Executive role. Emphasise your organisational skills, attention to detail, and proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Softcat's culture and values that resonate with you, and explain how you can contribute to their customer service excellence.
Showcase Teamwork and Initiative: In your application, provide examples of how you've successfully worked in a team and also taken initiative independently. This will demonstrate that you can thrive in both collaborative and individual settings.
Be Authentic: Softcat values individuality, so be yourself in your application. Share your unique experiences and perspectives, and don't hesitate to express your passion for customer service and technology.
How to prepare for a job interview at Softcat plc
✨Show Your Organisational Skills
As a Customer Services Support Executive, being organised is key. Prepare examples of how you've successfully managed tasks or projects in the past, highlighting your attention to detail and ability to prioritise effectively.
✨Demonstrate Excellent Communication
Communication is crucial in this role. Be ready to discuss how you've resolved customer queries or worked with teams in the past. Practise clear and concise responses to showcase your communication skills during the interview.
✨Emphasise Teamwork and Independence
While teamwork is important, the ability to work independently is equally valued. Share experiences where you contributed to a team while also taking initiative on your own. This will show that you can thrive in both settings.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is required, brush up on your skills, especially in Excel. Be prepared to discuss how you've used these tools in previous roles to manage data or streamline processes.
