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- Tasks: Manage returns and resolve customer billing issues in a dynamic team.
- Company: Join Softcat, a leading IT infrastructure provider with a supportive culture.
- Benefits: Enjoy flexible working, extra holiday on your birthday, and various perks.
- Why this job: Kickstart your career in a collaborative environment that values individuality.
- Qualifications: Organised, detail-oriented, and excellent communication skills required.
- Other info: Hybrid working options available to suit your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Customer Services Team
Softcat is one of the UK\’s Leading IT Infrastructure providers and a FTSE 250 listed company. We\’re passionate about outstanding employee satisfaction and world‑class customer service – both of which inspire our flexible, friendly approach to business. You will be joining Softcat\’s Customer Services Team in our Marlow Head Office. The Customer Services team\’s primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere.
Success. The Softcat Way.
Softcat is a major UK success story in technology solutions. We\’re a £1 billion+ turnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our employees first. Our success is down to our people – and the platform we give them to prove their potential.
Be part of a team that enables business growth
We are looking for a Customer Services Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take responsibility for the day‑to‑day organisation and smooth running of the returns process.
- Processing requests for return and or credits
- Unravelling and resolving all queries and discrepancies with both customers and suppliers.
- Processing credit and reinvoices for our customers, working closing with our credit control team.
- Resolving duplicate shipments with our Accounts payable team and suppliers.
- Understanding internal processes and systems in order to provide our sales teams with assistance and advice.
- Good understanding and accurate processing of financial transactions such as raising customer and supplier credits and the impact this has on the wider business.
- Dedicated Customer Service rep for several Sales teams.
We\’d love you to have
- Someone who is highly organised with high attention to detail
- Ability to multi‑task
- Able to learn quickly and retain lots of information.
- Someone not afraid to roll their sleeves up and work hard
- Have an excellent telephone manner
- Excellent communication and administration skills
We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don\’t hesitate to apply – we would love to hear from you!
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working– 3 days in the office and 2 days working from home
- Working flexible hours – flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/.
Here at Softcat, we don\’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically yourself as possible when submitting your application to showcase your true and whole self.
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
Benefits
- Pension
- Share incentive plan
- Life Assurance
- Holiday
- Trips
- Vouchers
- Partner/family Benefits
- Maternity, Paternity and Adoption support
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Customer Services Executive employer: Softcat plc.
Contact Detail:
Softcat plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Get to know the company culture! Before your interview, check out Softcat's website and social media. Understanding their values and work environment will help you connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application to match the Customer Services Executive role. Highlight your organisational skills and attention to detail, as these are key for us in this position.
Show Your Enthusiasm: We love a passionate candidate! In your application, express why you’re excited about joining our team and how you can contribute to our friendly and collaborative atmosphere.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Softcat plc.
✨Know the Company Inside Out
Before your interview, take some time to research Softcat. Understand their values, culture, and what makes them a leader in IT infrastructure. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Services Executive, you'll need to demonstrate your ability to handle queries and resolve issues. Prepare examples from your past experiences where you've successfully managed customer interactions or resolved conflicts. This will highlight your suitability for the role.
✨Be Ready to Discuss Organisation and Multi-tasking
Given the nature of the role, it's crucial to convey your organisational skills and ability to multi-task. Think of specific instances where you've juggled multiple responsibilities effectively, and be ready to share these during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you're engaged and serious about contributing to the team.