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- Tasks: Lead improvements in service delivery and enhance team collaboration across Tech & Services.
- Company: Join Softcat, a leading IT infrastructure provider with a vibrant culture.
- Benefits: Enjoy flexible working, competitive salary, and a supportive environment.
- Why this job: Make a real impact by optimising services and driving change in a dynamic team.
- Qualifications: Experience in service improvement and strong collaboration skills are essential.
- Other info: Embrace individuality and diverse perspectives in a culture that values you.
The predicted salary is between 50000 - 60000 £ per year.
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Tech & Services department!
Part of the Tech & Services (T&S) department at Softcat, the Services Governance & Portfolio team is a dynamic group of people who influence, define, monitor and develop Softcat's service portfolio and our ability to deliver it effectively. Our mission is to optimise Tech & Services operations for delivering our services portfolio, with a focus on collaboration, communication, and customer service excellence. The Services Improvement team drives proactive, continual improvement to how we work and how we deliver services, improving outcomes for customers and the business.
Success. The Softcat Way. Passion. Intelligence. Fun. Responsible. Community: these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We help customers to use technology to succeed, by putting our employees first.
The CSI Manager operates as part of the Services Improvement team, working across Tech & Services to improve ways of working and service delivery aligned to the Service Portfolio, driving better outcomes for customers and the business. This role is responsible for turning insight and emerging improvement themes into prioritised, embedded change through collaboration and influence.
Responsibilities- Delivering end to end improvements across Tech & Services, working with teams to improve ways of working and service delivery in line with the Service Portfolio.
- Lead the design and implementation of practical improvements, ensuring changes are adopted and embedded in day-to-day delivery.
- Collaborate with Service Owners, Operational, and Tech Tower teams to align improvement activity with service strategy, and the Tech & Services Service Portfolio.
- Facilitate and enable teams to manage their own improvements, helping teams build the capability, confidence, and tools to identify issues, prioritise improvement opportunities, and implement change themselves.
- Experience working in complex, multi-team environments, leading initiatives that improve how services are delivered, how teams work together, or how outcomes are achieved.
- A strong understanding of continual service improvement (CSI), service management and service delivery, with the ability to adapt frameworks to suit the needs of the business where necessary.
- Experience turning insight and data into embedded change, designing and implementing initiatives that deliver lasting outcomes.
- Proven ability to work across teams and functions, building strong relationships and influencing without formal authority.
We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don’t hesitate to apply – we would love to hear from you!
Flexible WorkingWe recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working– 3 days in the office and 2 days working from home
- Working flexible hours – flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join usTo become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ Here at Softcat, we don’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
CSI Manager in Manchester employer: Softcat Plc Ltd
Contact Detail:
Softcat Plc Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSI Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Softcat on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the CSI Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Softcat's core values. Think about how your experiences align with their mission of collaboration, communication, and customer service excellence. Be ready to share specific examples that demonstrate your fit with their culture.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be prepared to discuss how you've turned insights into actionable improvements in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace CSI Manager in Manchester
Some tips for your application 🫡
Be Yourself: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Authenticity is key, so share your unique experiences and perspectives.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the CSI Manager role. Show us how you can contribute to our mission of improving service delivery and collaboration.
Showcase Your Achievements: Don’t just list your responsibilities; tell us about your successes! Use specific examples to demonstrate how you've led improvements or influenced change in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Softcat Plc Ltd
✨Understand the Core Values
Before your interview, take some time to familiarise yourself with Softcat's core values: Success, Passion, Intelligence, Fun, Responsible, and Community. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your fit.
✨Showcase Your Collaborative Spirit
As a CSI Manager, collaboration is key. Prepare to discuss instances where you've successfully worked in multi-team environments. Highlight how you’ve influenced change and improved service delivery through teamwork, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to implement improvements. Think of real-life scenarios where you turned insights into actionable changes. Be ready to explain your thought process and the outcomes of your initiatives.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current challenges the Services Improvement team faces or how they measure success in their initiatives. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.