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- Tasks: Repair and maintain sofas, ensuring customers feel at home with expert service.
- Company: Sofology, a fun and ambitious company dedicated to customer satisfaction.
- Benefits: Great salary, bonuses, discounts, and support for mental and physical health.
- Why this job: Blend hands-on skills with customer service to make a real difference in people's homes.
- Qualifications: Passion for quality, customer service skills, and experience with upholstery or furniture repair.
- Other info: Join a dynamic team with opportunities for growth and a vibrant workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Your new role at Sofology is all about helping our customers feel at home by ensuring their sofas stay as fabulous as the day they arrived. As a Service Technician, you will be the expert on the move, visiting customers in their homes to breathe new life into their beloved sofas. From clever repairs to smart advice, you will blend hands-on skills with a superstar service attitude, making each customer feel supported, understood, and 100% confident they have made the right choice with Sofology.
A day in the life of a Service Technician involves:
- Carrying out upholstery repairs, adjustments, and maintenance in customer homes, stores, and Customer Distribution Centres (CDCs), ensuring every sofa meets our high-quality standards and agreed specifications.
- Communicating clearly and professionally, without jargon, so customers understand what’s happening and why.
- Keeping customers informed throughout the visit, helping them feel confident and involved every step of the way.
- Inspecting furniture to identify any damage, defects, or signs of wear and deciding on the best repair solution to bring the sofa back to its best.
- Repairing or replacing external coverings and internal components, including leather, fabric, foam, seat interiors, springs, frames, mechanisms, and other upholstery components, using the right tools and techniques to restore sofas to their original condition - or better!
- Keeping detailed and accurate records of the work carried out, parts used or required, and any customer feedback to help us continuously improve.
- Ensuring every repair meets Sofology’s quality standards and leaves customers feeling happy with both the result and the service they have received.
- Following all safety procedures and Sofology processes, whether working in a customer’s home, store, or CDC, and handling tools and materials with care.
- Working closely with the wider Customer Care Teams to source any parts or materials needed to complete repairs quickly and to the right standard.
- Educating customers on how to care for their sofas so they stay looking and feeling great for years to come.
- Collaborating effectively with retail staff, the customer care team, and quality control to ensure a seamless, joined-up experience for every customer.
In an ideal world, you will bring a combination of technical skill and top-notch service. We are looking for someone who is:
- Passionate about quality and attention to detail.
- Great with customers and confident in home environments.
- Skilled with tools like staplers, cutters, and sewing equipment.
- Experienced with fabric and leather repairs, internal components, and framework.
- Comfortable lifting and moving furniture safely.
- A team player who is as happy fixing a sofa as they are making someone’s day.
Experience in upholstery or furniture repair is a big plus (13 years is ideal), but if you have the passion, hands-on talent, and love helping people, there could be a seat for you at Sofology!
Pay & Perks include:
- Great basic salary & company bonus.
- Plenty of opportunities to learn & grow.
- 30% discount across the Group, plus 15% for your friends and family.
- Access to discounts at hundreds of high street retailers.
- Mental, physical and financial support (EAP).
- Enhanced maternity & adoption pay.
- Spend up to £1,500 at Currys / PC World and spread the cost through Sofology.
- Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend.
- A contributory health scheme, flu vaccines, access to a Doctor and private health check.
- Income protection, bereavement and life assurance.
- Holiday buy back scheme (5 days).
- Sharesave, volunteer days and a cycle to work scheme.
A little bit about Sofology: we are a fun place to be and we know our people are priceless. We are proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious. We are all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.
Roll Out The Red Carpet - From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts.
A Seat for Everyone - Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.
Bold By Design - We’re a courageous brand with ambition and drive. We will never settle for second best and always strive for more. So, if you want to join us on the sofa, save your seat by applying now!
Service Technician in Newtownabbey employer: Sofology
Contact Detail:
Sofology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, dive into Sofology's values and culture. This way, you can show how your skills and personality align with their mission of making customers feel at home.
✨Tip Number 2
Practice your communication skills! As a Service Technician, you'll need to explain repairs clearly to customers. Role-play with a friend or family member to get comfortable talking about technical stuff in a simple way.
✨Tip Number 3
Show off your hands-on skills! Bring examples of past work or even photos of repairs you've done. This will help you demonstrate your experience and passion for quality upholstery repair during the interview.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about team dynamics or how they support ongoing training. This shows you're genuinely interested in being part of the Sofology family.
We think you need these skills to ace Service Technician in Newtownabbey
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for quality and customer service right from the start. Share any relevant experiences that highlight your love for helping people and your attention to detail.
Be Clear and Concise: When writing your application, keep it straightforward and jargon-free. We want to understand your skills and experiences without having to decode complex language.
Highlight Relevant Skills: Make sure to showcase your hands-on skills with tools and any experience you have in upholstery or furniture repair. This is your chance to shine, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sofology
✨Know Your Stuff
Before the interview, brush up on your upholstery knowledge and repair techniques. Familiarise yourself with common issues sofas face and how to fix them. This will show that you're not just passionate but also knowledgeable about the role.
✨Show Off Your People Skills
As a Service Technician, you'll be interacting with customers regularly. Practice how you would explain repairs in simple terms and keep customers informed during your visit. A friendly, approachable attitude can make all the difference!
✨Demonstrate Attention to Detail
Sofology values quality and precision. Be prepared to discuss examples from your past work where your attention to detail made a significant impact. Whether it’s a tricky repair or a satisfied customer, these stories will highlight your fit for the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges faced by the Service Technicians. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
