At a Glance
- Tasks: Own and resolve customer complaints with empathy across various channels.
- Company: Join Sofology, a leading brand in customer satisfaction.
- Benefits: Competitive pay, supportive team, and opportunities for growth.
- Other info: Dynamic role with a focus on professional development and teamwork.
- Why this job: Make a real difference by helping customers feel valued and heard.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Sofology is seeking a Complaints Adviser in the North West region.
You will own and resolve customer complaints across multiple channels with empathy and professionalism, helping rebuild confidence in the Sofology experience.
You’ll investigate complex issues, liaise with finance partners on queries, and manage data protection requests, delivering fair outcomes and proactive customer updates.
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Customer Complaints Champion in Golborne employer: Sofology
Sofology is an excellent employer that values creativity and customer engagement, making it a fantastic place for those passionate about design and style. With flexible working hours, competitive salaries, and generous employee discounts, you will thrive in a supportive and vibrant team culture that encourages personal growth and development. Join us in the UK to be part of a company that truly cares about its employees and their contributions.
