Digital Project Coordinator in Chester

As part of our Digital Product and UX team, this role supports the delivery of website projects, enhancements and initiatives that contribute to Sofology's digital strategy and vision. Reporting to the Senior Online Product Manager, you will work closely with UX designers and collaborate with the wider web team, IT and stakeholders across the business to help deliver seamless and engaging customer experiences.

You will support the interpretation of research and insights, document requirements, coordinate day-to-day digital initiatives and test fixes and new developments. Through this, you will play an important role in improving the end-to-end omni-channel customer journey.

A day in the life of:

• Coordinating a stream of development projects, ensuring alignment with end-to-end project processes through effective planning, documentation, and presentation.
• Bridging communication between key stakeholders including UX, design, trading and IT, ensuring all stakeholders are aligned on actions and informed of project progress.
• Sharing and owning updates of new launches on internal communications platform & across the business.
• Assisting in creating business cases for key initiatives, enabling effective prioritisation and strategic road map planning.
• Creating and managing development tickets in Jira using clear user story formats. Represent these requirements in planning sessions with the development team.
• Prioritising and refining the development backlog, balancing urgent defects alongside high priority road map initiatives.
• Overseeing the website release process. Testing and approving website development initiatives, flagging issues and proactively working across teams to resolve promptly.
• Tracking processes for all new developments, collaborating with third-party partners to scope new tracking requirements to generate meaningful insights.
• Being a product expert, in order to answer queries and be a point of contact across the business for raising & investigating site issues to resolution.
• Reviewing competitors & exploring new ideas on how to improve the online customer journey.

In an ideal world, you'll already have a few of these skills and experiences:

• Experience of, or skills suited to a digital projects, product or UX role.
• Proactive and hands-on, with the ability to problem-solve and manage ad hoc tasks to support the successful setup and delivery of projects.
• Calm, well organised with a problem-solving approach.
• Ability to build strong relationships across the business and communicate clearly and confidently.
• Inquisitive and able to capture questions to gain relevant information needed to make development a success.
• Knowledge of e-commerce practices and technical skills advantageous.
• Experience of project briefing and tracking software advantageous (e.g. Jira / Trello).
• Positive work attitude with a strong willingness to learn and adapt to different priorities.
• A passion for Digital and technology; contributing to pushing our innovation forward.
• Be up to date on mobile experience and e-commerce trends, experience with Content Management Systems (CMS) and UX software such as Figma advantageous.
• Experience in a similar role is preferable.
• Degree in related field.

Pay & Perks:

• Great basic salary & company bonus.
• Plenty of opportunities to learn & grow.
• 30% discount across the Group, plus 15% for your friends and family.
• Access to discounts at hundreds of high street retailers.
• Mental, physical and financial support (EAP).
• Enhanced maternity & adoption pay.
• Spend up to £1,500 at Currys / PC World and spread the cost through Sofology.
• Additional days off, whether it's your wedding, birthday or even the arrival of your new furry friend.
• A contributory health scheme, flu vaccines, access to a Doctor and private health check.
• Income protection, bereavement and life assurance - you can count on us to be there when it matters.
• Holiday buy back scheme (5 days).
• Share save, volunteer days and a cycle to work scheme!

A little bit about Sofology:

We're a fun place to be and we know our people are priceless. We're proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious. We're all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.

• Roll Out The Red Carpet - From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts.
• A Seat for Everyone - Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.
• Bold By Design - We're a courageous brand with ambition and drive. We'll never settle for second best and always strive for more.

We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you. So, if you want to join us on the sofa, save your seat by applying now!