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- Tasks: Lead the Central Operations team, ensuring smooth order processing and data accuracy.
- Company: Sofology is a vibrant company dedicated to delivering exceptional customer experiences.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and health support.
- Why this job: Join a fun team that values growth, creativity, and customer satisfaction.
- Qualifications: Looking for inspiring leaders with a passion for team development and problem-solving skills.
- Other info: Flexible days off for special occasions and opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
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Central Operations Team Leader, Warrington
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Client:
Sofology
Location:
Warrington, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8cc3740c20d4
Job Views:
2
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Your new role
Our Central Operations Team Leader is the glue that keeps our processes running smoothly and our internal teams brilliantly supported. You’ll be the go-to, ensuring orders flow effortlessly, data stays accurate, and our systems stay perfectly in sync.
By coaching and empowering our Central Operations Administrators, you’ll keep everything moving behind the scenes – from managing stock and processing orders to solving those unexpected hiccups. Your leadership helps ensure that what happens backstage at Sofology makes our customer journey, like no other.
A day in the life of…
A Central Operations Team Leader, you’re not just managing processes, you’ll be doing things like…
Ensuring the manual invoicing of orders are completed where orders have failed systematically to keep the business revenue accurate
Creating movements of freestock to our Clearance stores to enable stock to keep moving out of the business
Responding to requests of support from all areas of the business that may come to Central Operations to help them keep a customer journey on track
Ensuring finance orders continue to flow through the system which will on occasion require amendments and or cancellations
Ensure the pricing of our pristine stock is accurate in order to help move the stock out of the business quickly
Completion of order corrections when a customer journey doesn’t go as planned and amendments, cancellations and / or refunds are required
Working through grading criteria to ensure ex customer stock can move to the correct destination to exit and at the maximum margins
Providing support for our retail stores with any administrative functions they cannot self serve on
Adhoc processes as they arise to support the customer journey
As a leader Driving Team Engagement through
Challenging the \’we\’ve always done it this way’ mindset at every opportunity
Taking responsibility for keeping our systems aligned to ensure that the customer can always be the focus.
Reviewing and feedbacking quality control checks to ensure the process accuracy of the Central Operations Admin team
Creation and maintenance of processes and procedures
Relationship building with other departments across the business to support streamlined working
In an ideal world…
You’ll already have a few of these skills and experiences up your sleeve…
You need to be easy going but able to engage and inspire your team
A passion to support in the development of the Central Operations Administration team, helping team members grow or glow their career, with effective feedback and coaching
Skilled at gaining feedback and creating ideas to enable continuous improvement
The ability to hold challenging conversations where errors occur whether due to people, process or systems to generate positive outcomes
Building relationships to enable ‘Big Asks’
Experience in supporting the effective running of a team in Team Manager absence
Ability to challenge the norms and seek better solutions
Great basic salary & company bonus
Plenty of opportunities to learn & grow
30% discount across the Group, plus 15% for your friends and family
Access to discounts at 100’s of high street retailers
Mental, physical and financial support (EAP)
Enhanced maternity & adoption pay
Spend up to £1,500 at Currys / PC World and spread the cost through Sofology
Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend
A contributory health scheme, flu vaccines, access to a Doctor and private health check
Income protection, bereavement and life assurance – you can count on us to be there when it matters
Okay, so the list just goes on, but here’s a few more…. Sharesave, volunteer days and a cycle to work scheme!
A little bit about Sofology…
We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.
We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.
Roll Out The Red Carpet – From browsing to buying and beyond, we always ensure a Very Important Customer experience – no ifs, no buts.
A Seat for Everyone – Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.
Bold By Design – We\’re a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more.
So, if you want to join us on the sofa, save your seat by applying now!
#J-18808-Ljbffr
Central Operations Team Leader employer: Sofology
Contact Detail:
Sofology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Operations Team Leader
✨Tip Number 1
Familiarise yourself with Sofology's values and culture. Understanding how they roll out the red carpet for customers will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of Sofology on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with valuable insights into the company and its operations, which you can leverage during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams through challenges. Highlighting your ability to inspire and engage your team will resonate well with Sofology's focus on team development and continuous improvement.
✨Tip Number 4
Research common operational challenges in retail environments similar to Sofology. Being able to speak knowledgeably about potential issues and solutions will demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace Central Operations Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Central Operations Team Leader position. Understand the key responsibilities and required skills so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Focus on your leadership abilities, problem-solving skills, and any experience in operations management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams or processes in the past, and how you can contribute to Sofology's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sofology
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Central Operations Team Leader. Familiarise yourself with the key tasks mentioned in the job description, such as managing stock, processing orders, and supporting your team. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team or managed processes in the past. Highlight your ability to inspire and engage your team, as well as your experience in providing constructive feedback and coaching. This is crucial for a leadership role.
✨Emphasise Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled unexpected challenges or improved processes. The role requires someone who can handle hiccups effectively, so showcasing your problem-solving skills will be essential.
✨Build Relationships
Demonstrate your ability to build relationships across departments. Share examples of how you've collaborated with others to achieve common goals. This will show that you understand the importance of teamwork in ensuring a smooth customer journey.
