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- Tasks: Be the heart of customer support, solving queries and building relationships.
- Company: Sofology is all about creating a cozy home with stylish sofas.
- Benefits: Enjoy a vibrant work culture and opportunities for personal growth.
- Why this job: Join us to make customers feel special and valued every day!
- Qualifications: No specific experience needed, just a passion for helping others.
- Other info: This is a fixed-term role perfect for students looking for flexible work.
The predicted salary is between 28800 - 43200 £ per year.
Sofology is way more than just a sofa The sofa sits at the heart of the home, and we know how much that means to your customers. In your new role as a dedicated customer service advisor, you will be the heart and soul of Sofologys Support Office, standing ready to embrace every after sale query, and ensuring a lasting love for their sofa. So whether its building relationships on the phone, problem solving or everything in between,with your brilliant product knowledge youll help give your customers anunrivalled customer experience, because we know that nothing feels like having the red carpet rolled out for you. A day in the life of A Customer Service Advisor, youll spend your time doing so much more than sitting! Here are just a few of the things youll be getting up to: Youll treat our customers and Sofologists like they are family, offering pizazz with every experience You\’ll leave no stone unturned on your quest to roll out the red carpet for all every single one of our customers, thinking outside of the box to make sure you deliver the right first-time resolution, everytime, without exception Take full ownership of customer accounts and see their journey through to the end Provide an unrivalled customer experience across all channels including telephone, email, social and webchat Ensure we follow all regulatory processes and proce…
Customer Care Advisor - Fixed Term employer: Sofology Careers
Contact Detail:
Sofology Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor - Fixed Term
✨Tip Number 1
Familiarize yourself with Sofology's products and services. Understanding the features and benefits of their sofas will help you engage with customers confidently and provide them with the best possible support.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to convey information clearly and empathetically will be crucial in building relationships with customers and resolving their queries effectively.
✨Tip Number 3
Showcase your problem-solving abilities during the interview process. Think of examples from your past experiences where you successfully resolved customer issues or went above and beyond to ensure customer satisfaction.
✨Tip Number 4
Demonstrate your passion for customer service. Share stories that highlight your dedication to providing an exceptional experience, as this aligns perfectly with Sofology's commitment to rolling out the red carpet for their customers.
We think you need these skills to ace Customer Care Advisor - Fixed Term
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Sofology is looking for in a Customer Care Advisor. Pay attention to the qualities they value, such as problem-solving skills and the ability to build relationships.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Use specific examples that demonstrate your ability to provide excellent customer experiences and resolve issues effectively.
Show Your Passion: Convey your enthusiasm for the role and the company in your application. Mention why you are excited about working at Sofology and how you can contribute to their mission of providing an unrivalled customer experience.
Tailor Your Application: Customize your CV and cover letter for this specific position. Use keywords from the job description to align your application with what Sofology is looking for, ensuring it stands out to the hiring team.
How to prepare for a job interview at Sofology Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to create memorable experiences for customers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific situations where you successfully resolved customer issues. Highlight your ability to think outside the box and provide first-time resolutions.
✨Know the Product Inside Out
Familiarize yourself with Sofology's products and services. Being knowledgeable will help you answer questions confidently and show that you're ready to support customers effectively.
✨Emphasize Teamwork and Family Culture
Sofology values a family-like atmosphere. Share experiences that showcase your ability to work well in a team and how you treat colleagues and customers like family.
