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- Tasks: Be the heart of Sofology, helping customers with their after-sale queries and ensuring a stellar experience.
- Company: Sofology is all about crafting unforgettable sofa experiences and valuing every team member.
- Benefits: Enjoy a great salary, uncapped bonuses, discounts, health support, and extra days off for special occasions.
- Why this job: Join a fun, inclusive culture where your passion for customer service shines and makes a difference.
- Qualifications: No prior phone experience needed; just bring your enthusiasm for delivering exceptional customer care.
- Other info: We celebrate diversity and encourage applications from all backgrounds to create a welcoming workplace.
The predicted salary is between 24000 - 36000 £ per year.
Sofology is way more than just a sofa The sofa sits at the heart of the home, and we know how much that means to your customers. In your new role as a dedicated customer service advisor, you will be the heart and soul of Sofologys Support Office, standing ready to embrace every after sale query, and ensuring a lasting love for their sofa. So whether its building relationships on the phone, problem solving or everything in between,with your brilliant product knowledge youll help give your customers anunrivalled customer experience, because we know that nothing feels like having the red carpet rolled out for you. Save the date for our exciting recruitment events on January 22nd and 28th, with a start date of February 10th! Apply now, and well reach out to invite you to join the fun! A day in the life of A Customer Service Advisor, youll spend your time doing so much more than sitting! Here are just a few of the things youll be getting up to: Youll treat our customers and Sofologists like they are family, offering pizazz with every experience You\’ll leave no stone unturned on your quest to roll out the red carpet for all every single one of our customers, thinking outside of the box to make sure you deliver the right first-time resolution, everytime, without exception Take full ownership of customer accounts and s…
Customer Care Advisor employer: Sofology Careers
Contact Detail:
Sofology Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarize yourself with Sofology's products and services. Understanding the unique features and benefits of their sofas will help you provide exceptional customer service and demonstrate your passion for the brand.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be building relationships with customers, being able to convey warmth and professionalism is key to rolling out that red carpet experience.
✨Tip Number 3
Embrace a problem-solving mindset. Think about how you can creatively resolve customer queries and ensure their satisfaction, as this aligns perfectly with Sofology's commitment to delivering an unrivalled customer experience.
✨Tip Number 4
Showcase your ability to work under pressure and prioritize tasks. Being able to manage your workload effectively while maintaining high standards of customer service will set you apart as a candidate.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Care Advisor position at Sofology. Understand the key responsibilities and the qualities they are looking for in a candidate, such as passion for customer service and problem-solving skills.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any previous customer service experience, even if it’s not telephone-based, and showcase your ability to deliver exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the company. Use specific examples to demonstrate how you embody the values of Sofology, such as rolling out the red carpet for customers and being bold by design.
Showcase Your Product Knowledge: In your application, mention any relevant product knowledge or experience you have that could help you excel in this role. This could include familiarity with furniture, customer service tools, or any other related areas that would make you a strong candidate.
How to prepare for a job interview at Sofology Careers
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for delivering exceptional customer experiences. Share examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with Sofology's commitment to rolling out the red carpet.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your ability to think outside the box and provide first-time resolutions, as this is crucial for the role of a Customer Care Advisor.
✨Familiarize Yourself with Sofology Products
Research Sofology's product range and be ready to discuss them during the interview. Showing that you have up-to-date product knowledge will demonstrate your commitment to being a Product TechXpert and providing the best advice to customers.
✨Embrace the Company Values
Understand and embody Sofology's values, such as 'Roll Out The Red Carpet' and 'A Seat for Everyone.' Be prepared to share how these values resonate with you and how you would incorporate them into your daily work as a Customer Care Advisor.
