At a Glance
- Tasks: Lead daily operations and ensure top-notch customer service at our vibrant soccer centre.
- Company: Join the rapidly growing Sofive Soccer Centers team, where sports meet community.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Perfect for those who love sports and want to grow in a dynamic setting.
- Why this job: Be a key player in creating memorable experiences for soccer enthusiasts.
- Qualifications: Customer service experience and strong leadership skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
Sofive Soccer Centers is a rapidly growing business that is developing soccer centers – modern sport complexes with small-sided soccer fields.
The Manager on Duty is responsible for overseeing the daily operations of the Sofive Soccer facility while ensuring that customer needs are met.
This position requires a person with communication, leadership, and decision-making skills.
Responsibilities
- Oversees daily operations and staff in the absence of the General Manager and Assistant Manager.
- Overview, plan, monitor, and schedule all soccer programs, ensuring smooth and efficient operational procedures enabling Sofive Soccer Centers to provide the highest level of customer service.
- Responds to customer inquiries, complaints, and problems in a timely and professional manner.
- Ensures that all employees comply with company policies and procedures.
- Monitors inventory levels, restocking supplies when necessary.
- Encourages teamwork and provides guidance and support to staff.
- Coordinates with other departments to streamline operations and increase efficiency
- Implements and maintains safety procedures for staff and customers.
Requirements
- High school diploma or equivalent.
- Experience working in a customer-focused environment.
- Excellent interpersonal, communication, and leadership skills.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- Ability to multitask, problem-solve, and make quick decisions.
- Knowledge of basic computer software.
- Organizational skills.
- The pay range for this role is: $18
Manager on Duty in Hatfield employer: Sofive
Sofive Soccer Centers is an exceptional employer that fosters a vibrant and inclusive work culture, where teamwork and leadership are highly valued. Located in Hatfield, employees benefit from a dynamic environment that encourages personal growth and development, alongside competitive pay and flexible scheduling. Join us to be part of a rapidly growing business that prioritises customer satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Manager on Duty in Hatfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sofive. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sofive
Don't be shy about reaching out to Sofive directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Manager on Duty in Hatfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sofive and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sofive
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
