At a Glance
- Tasks: Provide personalised spa treatments and create unforgettable guest experiences.
- Company: Join the luxurious Sofitel London St James, where hospitality meets elegance.
- Benefits: Competitive pay, free stays, discounts, and exceptional training opportunities.
- Other info: Enjoy social events and well-being initiatives to thrive both personally and professionally.
- Why this job: Transform guest experiences and be part of a supportive, inclusive team.
- Qualifications: Level 3 Diploma in Beauty Therapy or equivalent, with excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence.
Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales.
We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves.
Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.
Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
SCOPE OF POSITION
The Spa Therapist as guided by the Spa Manager will maintain the standards of the Spa etiquette and service in all interactions with guests and staff.
Responsible for providing all guests with customised personal attention that meets and exceeds all of their needs.
Must be comfortable anticipating a guest’s needs and discussing any guest concerns and be responsible for addressing any extra details required to go above and beyond the guests’ expectations.
Maintain current knowledge of all spa services, pricings, offerings, schedules, specials and other services provided at the spa.
Use proper etiquette and professionalism at all times.
Look for every opportunity to suggest new and enhanced guest experiences.
RESPONSIBILITIES
- Provide guests with a thorough and knowledgeable range of spa services, using professional draping techniques
- Provide guests with skin s treatment with the cosmetics provided by the Spa.
- Escort all guests to changing rooms, retail/tea area or next appointment.
- Greet all arriving and departing guests in the treatment areas by name.
- Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
- Advise all incoming guests of treatment procedures, special instructions, and billing information.
- Enquire as to the guest experience and level of satisfaction with service.
- Communicate guest request preferences to relevant departments and co-workers.
- Provide respect, sensitivity, and concern for guests’ needs with a professional and pleasant manner.
- Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries.
• Maintain working knowledge of the following
- Hydraulic massage bed
- Hot towel cabinet
- Bottle warmer
- Electro-thermal blanket
- Paraffin heater, cuticle nippers, cuticle pushers, emery and buffers
- Hot oil heater
Qualifications
- Level 3 Diploma or NVQ Level 3 in Beauty Therapy, Spa Therapy, or Massage Therapy (or an equivalent recognised qualification).
- Previous experience as a Spa Therapist or Beauty Therapist in a hotel, spa, wellness centre, or luxury salon.
- Certification in professional massage and body treatments, including facials and skincare therapies.
- Knowledge of health, safety, hygiene, and infection control procedures, including safe use of spa equipment and products.
- Excellent customer service and communication skills, with the ability to deliver personalized treatments and create an exceptional guest experience.
- Additional Information
Discover a world of unparalleled perks tailored just for you
- Competitive compensation package, including departmental incentives andannual bonus of £1.300,00 per year.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Social Events and Activities.
Bring passion and dedication to excellence, and we will recogniseyour contribution with a variety of benefits, rewards and developmentopportunities.
We also offer a range of wellbeing initiatives, including appswith content to help you feel at your best.
Join us, and you can thrive as anindividual as well as being part of a supportive and inclusive team.
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Spa Therapist employer: Sofitel
At Sofitel London St James, we pride ourselves on being an exceptional employer that values diversity and fosters a culture of professional growth. As a Junior Sous Chef, you will not only enjoy competitive compensation and unique benefits like free stays and discounted rates at Accor properties, but also have access to exceptional training opportunities within the largest hospitality group in Europe. Join our team and experience a supportive environment where your contributions are recognised and celebrated, allowing you to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sofitel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sofitel
Don't be shy about reaching out to Sofitel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Therapist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sofitel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sofitel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
