Security Officer

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it’s an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

As a Security Officer, you will be responsible to ensure the smooth and efficient operation of the Security Department and that all related Fire, Emergency and Health & Safety procedures are adhered to, throughout the hotel, in accordance with Company Policies and Procedures. You will also prevent financial loss and ensure the protection of the Sofitel St James’s Heartists and Guests.

Main Duties

• Work within the parameters of the security manual and the hotels policy and procedures.
• Prevent theft and damage to the property of guest, staff and the company.
• Respond to all alarms and act as directed in respect of any emergency situation.
• Assist the police and other agencies in the protection of visiting Royalty, Government Ministers and celebrities.
• Assist guests and staff members to evacuate the building if needed.
• Maintain the security office, update the security records, deal with incidents, and deal with all persons entering via the staff entrance.
• Consistently check bags and contractors ID card checks.
• Ensure all colleagues have a sound knowledge of Hotel Security procedures and are fully briefed on the importance of Security Awareness.

Qualifications

• Able to work a 4-on, 4-off rota, including night shifts.
• Experienced as a Security Officer preferably in a five-star hotel environment.
• Fire prevention and first aid knowledge.
• Possess good telephone manners.
• Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
• Strong customer care skills and ability to work under pressure, with excellent attention to detail.
• A high standard of personal presentation with confident, professional and welcoming personality.

Please note that only applicants who are legally entitled to work in the UK will be considered for this position.

Additional Information

• Competitive Salary and a Loyalty Bonus of £1,300.00 per year.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Make a Difference with Corporate Social Responsibility and be a part of positive change.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.