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- Tasks: Lead the front-of-house team to create unforgettable dining experiences at a Michelin-starred restaurant.
- Company: Join a prestigious hospitality group known for excellence and innovation.
- Benefits: Competitive salary, loyalty bonuses, free stays, and exclusive discounts worldwide.
- Why this job: Be part of a dynamic team and elevate your career in fine dining.
- Qualifications: Experience in high-end dining, strong leadership, and advanced wine knowledge required.
- Other info: Enjoy exceptional training, global growth opportunities, and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
The role requires clear and effective communication with front-of-house staff, the kitchen, and guests to create a seamless dining experience. Strong expertise in wine selection, pairing recommendations, and wine service is essential to enhance the overall guest experience and uphold the restaurant’s reputation for excellence.
As the concept and offerings continue to evolve - including champagne, cocktails, and current or future food menus - the role demands excellent knowledge across all areas. The position may also involve fulfilling Floor Manager responsibilities across Wild Honey restaurant, St. James Bar, and the seasonal Terrace, requiring a high level of flexibility, leadership, and professionalism.
To adhere to reporting procedures and keep staff costs in line with budget. Financial awareness and understanding budgets are a must. You are accountable for the maximization of revenue. To attend daily update and weekly F&B management meetings to discuss and solve operational problems & to establish strategies for improvement & development.
To maintain stock levels and ensure that all relevant staff are made aware of unavailable items. Prepare monthly stock control and ensure par stock levels are maintained. Ensure that training of staff is carried out and followed through in an organized manner, records to be part of the Restaurant manager’s files (training calendar with strong focus on sequences of service).
To ensure all daily reporting and logs are filled out accurately and in detail to allow for consistent communication and tracking of information within the Food & Beverage division. Provide detailed and knowledgeable explanations of the wine list, offering personalised recommendations based on guests' preferences and menu choices. Guide guests through the wine selection process, helping them make informed decisions that enhance their dining experience.
Ensure the proper handling, storage, and rotation of wines to maintain optimal quality and freshness. Perform wine service duties with precision and professionalism, including decanting, pouring, and presenting wines at the appropriate temperature and in suitable glassware. Educate and engage guests about the wines they are enjoying, sharing insights into the winemaking process, vineyards, and regions.
Ensure guest satisfaction through high-quality service and strong public relations. Maintain attentiveness and professionalism at all times, as you are a salesperson representing the restaurant. Handle customer complaints and take necessary action to remedy situations with your Manager. Ensure all guest checks are correctly posted at the end of each meal period, alongside Cashiering and Reception duties. Establish excellent relationships with guests and maintain a strong presence on the shop floor. Possess excellent knowledge of the services offered by the hotel and ensure that all customers are informed about them. Analyse customer feedback and implement corrective actions in agreement with hotel management.
Qualifications
- Proven experience as a Floor Manager, or senior front-of-house role within a Michelin-starred or high-end fine dining restaurant.
- Exceptional knowledge of fine dining service standards, etiquette, and guest experience expectations.
- Strong leadership skills with the ability to train, motivate, and manage a diverse front-of-house team.
- Advanced wine knowledge, including wine service, pairing principles, and premium beverage offerings.
- Excellent communication and interpersonal skills, with a confident and professional approach to guest interaction.
- Ability to perform under pressure while maintaining attention to detail and service consistency.
- Strong organisational and problem-solving skills, with the flexibility to adapt to changing service demands.
- A passion for hospitality and a commitment to delivering world-class dining experiences.
Additional Information
Discover a world of unparalleled perks tailored just for you: Competitive Salary, service charge and a loyalty bonus of £1,300. Employee Benefit Card – Discounted rates at Accor properties worldwide. Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones. Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast. Complimentary Meals While on Duty. Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices. Be Part of the Largest Hospitality Group in Europe. Exceptional Training and Development Opportunities through Apprenticeship Program. Global Growth Opportunities. Employee Assistance Program with 24/7 GP Access – Your well-being is our priority. Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. Let your passion shine, visit careers.accor.com.
Floor Manager - Wild Honey (Michelin Starred Restaurant) in London employer: Sofitel
Contact Detail:
Sofitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Wild Honey (Michelin Starred Restaurant) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join hospitality groups, and don’t be shy to chat with folks at restaurants. You never know who might have a lead on your dream Floor Manager role!
✨Tip Number 2
Show off your wine knowledge! When you get the chance to meet potential employers, be ready to discuss your favourite wines and pairings. This not only showcases your expertise but also your passion for enhancing guest experiences.
✨Tip Number 3
Be flexible and adaptable! The restaurant scene can change in a heartbeat, so highlight your ability to manage different areas like Wild Honey, St. James Bar, and the Terrace. Show them you can handle whatever comes your way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to bring your A-game to the table!
We think you need these skills to ace Floor Manager - Wild Honey (Michelin Starred Restaurant) in London
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience in fine dining and any previous roles as a Floor Manager. We want to see how you've created amazing dining experiences before!
Wine Knowledge is Key: Since wine expertise is crucial for this role, don’t forget to mention your knowledge of wine selection and pairing. Share any specific examples where you’ve wowed guests with your recommendations!
Communication is Everything: Effective communication is vital in our fast-paced environment. In your application, give us examples of how you've successfully communicated with both staff and guests to enhance their experience.
Flexibility and Leadership: We love a candidate who can adapt! Highlight your leadership skills and flexibility in managing different areas like Wild Honey, St. James Bar, and the Terrace. Show us how you can juggle responsibilities with ease!
How to prepare for a job interview at Sofitel
✨Know Your Wines
Brush up on your wine knowledge before the interview. Be prepared to discuss different types of wines, their regions, and how they pair with various dishes. This will show your expertise and passion for enhancing the guest experience.
✨Demonstrate Leadership Skills
Think of examples from your past experiences where you successfully led a team or resolved conflicts. Highlight your ability to train and motivate staff, as this is crucial for a Floor Manager role in a high-end restaurant.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play scenarios where you handle guest complaints or explain wine selections to demonstrate your interpersonal skills.
✨Understand Financial Awareness
Familiarise yourself with basic financial concepts related to restaurant management, such as budgeting and revenue maximisation. Be ready to discuss how you’ve managed costs or improved profitability in previous roles.
