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For Companies At a Glance
- Tasks: Welcome guests and provide exceptional service while managing check-ins and check-outs.
- Company: Join Sofitel London St James, where luxury meets playful indulgence in hospitality.
- Benefits: Enjoy competitive pay, free stays, discounts, and wellness initiatives.
- Why this job: Be part of a diverse team that values growth and celebrates the art of hospitality.
- Qualifications: Previous hospitality experience preferred; strong communication and organisational skills required.
- Other info: Flexible hours, including weekends; must be eligible to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.
Key Responsibilities:
- Go above and beyond to exceed guest expectations and ensure every stay is a cherished experience.
- Provide smooth and personalised check-in/check-out services while attentively managing guest preferences and requests.
- Collaborate with other departments to maintain seamless communication for flawless guest experiences.
- Answer calls and respond to emails efficiently and professionally.
- Process payments and maintain meticulous records of all financial transactions.
- Ensure the front desk and lobby areas are always well presented and welcoming.
- Handle guest information with the utmost care and maintain strict confidentiality standards.
- Embody the essence of our distinguished brand through impeccable conduct and a welcoming demeanour.
Qualifications
- Previous experience in a similar role within the hospitality industry is preferred.
- Excellent interpersonal and communication skills, with a friendly and approachable attitude.
- Strong organisational skills, with great attention to detail.
- Proficiency in Opera is highly desirable.
- A passion for delivering exceptional customer service.
- Fluent in English; additional language proficiency is a plus.
- Availability to work flexible hours, including weekends and holidays.
- Please note you must be entitled to work in the UK as this position is not eligible for sponsorship.
Additional Information
Discover a world of unparalleled perks tailored just for you:
- Competitive compensation package, including departmental incentives and annual bonus of £1.300,00 per year.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine, visit careers.accor.com
Front Office Receptionist employer: Sofitel
Contact Detail:
Sofitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist
✨Tip Number 1
Familiarise yourself with the Sofitel brand and its values. Understanding their commitment to luxury and exceptional service will help you align your approach during interviews and interactions, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Highlight your interpersonal skills in conversations. As a Front Office Receptionist, your ability to connect with guests is crucial. Practice sharing anecdotes that demonstrate your friendly and approachable nature, as well as your passion for customer service.
✨Tip Number 3
Prepare to discuss your organisational skills and attention to detail. Think of specific examples where you've successfully managed multiple tasks or handled guest requests efficiently, as this will show your capability to thrive in a busy front office environment.
✨Tip Number 4
If you have experience with Opera or similar systems, be ready to talk about it. Even if you haven't used Opera specifically, demonstrating your tech-savviness and willingness to learn new systems can set you apart from other candidates.
We think you need these skills to ace Front Office Receptionist
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Sofitel London St James and their commitment to luxury and exceptional service. Highlight your alignment with their values in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in hospitality, particularly in front office roles. Emphasise your interpersonal skills and any familiarity with systems like Opera.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create memorable guest experiences. Mention specific examples from your past roles that demonstrate your skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a Front Office Receptionist.
How to prepare for a job interview at Sofitel
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share personal experiences that highlight your commitment to providing exceptional service, as this aligns perfectly with the company's ethos of transforming stays into enchanting tales.
✨Demonstrate Excellent Communication Skills
As a Front Office Receptionist, communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would handle various guest interactions, showcasing your friendly and approachable attitude.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Prepare examples of how you've successfully managed multiple tasks in previous roles, ensuring that you can maintain meticulous records and provide smooth check-in/check-out services.
✨Research the Company Culture
Familiarise yourself with Sofitel London St James' commitment to diversity and professional growth. During the interview, mention how you value a supportive workplace culture and how you can contribute to creating a welcoming environment for both guests and team members.
