At a Glance
- Tasks: Lead and orchestrate unforgettable events at a luxury hotel.
- Company: Join the prestigious Sofitel London St James team.
- Benefits: Enjoy a competitive salary, professional growth, and a vibrant workplace culture.
- Other info: Be part of a dynamic environment that values creativity and excellence.
- Why this job: Make every event magical while developing your leadership skills.
- Qualifications: Experience in events management and strong team leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
At Sofitel London St James, we redefine luxury by treating a stay as more than a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves.
The Conference & Events Operations Manager is the operational number two within the Events team at Sofitel London St James, working in close partnership with the Head of Event Operations to deliver every conference, banquet, and private event to the Sofitel standard. In practice, this means functioning as the on-floor Orchestrator who ensures each moving part of a complex occasion is coordinated, prepared, and performing, from the first room inspection through to post-event close.
The role carries direct supervisory responsibility for the C&E team which may include supervisors, team leaders, permanent staff, casual and agency colleagues and is accountable for the day-to-day execution of events across all spaces. Where the Head of Event Operations sets the standard and holds overall accountability, the Conference & Events Operations Manager is where that standard is applied, enforced, and delivered in practice.
The Conference & Events Operations Manager is expected to act with the full authority and accountability of the Head of Event Operations in their absence, stepping into that role without reduction in standard or presence. The expectation is of a senior operator who is ready to lead the department when called upon, and who brings the sensibility of an Architect of Occasions to every function they oversee, attending not only to whether an event functions, but to how it feels.
The role sits within the Food & Beverage department and carries a broader contribution to the F&B operational performance during periods of lower event volume, as directed by the Head of Event Operations or Food & Beverage Manager, and in their absence the Hotel Manager.
Experience and Background- Proven operational background in conference and events or broader F&B management within a luxury or five-star hotel, private members club, or a comparable premium venue.
- Demonstrable experience supervising and leading teams across live event environments and comfortable holding multiple functions in simultaneous delivery without loss of standard or composure.
- Track record of working closely with event planning or coordination functions, with a clear understanding of the BEO process and the sales-to-execution handover.
- Experience operating at a level where stepping up into a more senior role, in absence or otherwise, has been required and delivered successfully.
- A working knowledge of Food & Beverage operations beyond the events floor—credible and capable across the wider F&B environment.
- Strong operational organiser who is able to hold the detail of multiple concurrent events and direct a team through complex delivery without visible stress.
- Clear, direct communicator with colleagues, clients, and senior management; confident in a briefing room and in front of a client.
- Financially aware and understands POS procedures, charge reconciliation, payroll management, and the commercial implications of every function.
- Technically competent across event Audio Visual and meeting room systems.
- Familiar with Hotel Property Management Systems, Micros Symphony, and event management platforms; Opera Cloud and Delphi experience advantageous.
- Working knowledge of LQA and/or Forbes standards advantageous.
- Calm and authoritative under pressure, they are the on-floor Orchestrator who directs each part of a complex event without the room feeling directed.
- Naturally client-facing, with the presence and interpersonal intelligence to represent Sofitel to a discerning audience and build genuine connection with event clients.
- An Architect of Occasions in approach, attending to how an event feels and flows, not only whether it functions; takes pride in the design of the experience as much as its execution.
- A developer of people who invests in the C&E team, sets the standard by example, and takes genuine pride in those around them growing in the role.
- Ready to lead by operating every day as though the Head of Event Operations may not be present, because on some days they won't be.
Conference and Events Operations Manager employer: Sofitel
At Sofitel London St James, we pride ourselves on creating a vibrant and inclusive work environment that champions professional growth and celebrates individual contributions. As a Conference and Events Operations Manager, you will be part of a dynamic team dedicated to delivering exceptional experiences in a luxurious setting, with ample opportunities for career advancement and personal development. Join us in a location that embodies elegance and sophistication, where your expertise will be valued and your passion for hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Conference and Events Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sofitel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sofitel
Don't be shy about reaching out to Sofitel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Conference and Events Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sofitel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sofitel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
