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- Tasks: Lead the breakfast team to deliver exceptional service and create memorable guest experiences.
- Company: Sofitel London St James, a luxury hotel redefining hospitality with elegance and flair.
- Benefits: Competitive salary, free stays, employee discounts, and exceptional training opportunities.
- Other info: Enjoy a supportive culture that values diversity and personal growth.
- Why this job: Join a dynamic team and elevate your career in the art of luxury hospitality.
- Qualifications: 2-3 years in a supervisory role within luxury hotels or high-end restaurants.
The predicted salary is between 36000 - 60000 £ per year.
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it’s an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales.
As Breakfast Floor Manager, you will embody the art de vivre and refined elegance that define the Sofitel brand. You are the ambassador of our morning experience — curating a seamless, sophisticated and distinctly French‑inspired service that delights both international and local guests. Leading with passion and precision, you will orchestrate the breakfast operation to reflect the hotel’s five‑star standards, ensuring every guest encounter is warm, personalised and memorable. This role requires a strong sense of hospitality theatre, operational excellence and the ability to inspire a team to deliver service with flair and finesse.
Responsibilities:- Lead and inspire the breakfast team to deliver impeccable, anticipatory service aligned with Sofitel luxury standards.
- Curate a refined and elegant breakfast atmosphere, ensuring every detail reflects excellence.
- Conduct engaging daily briefings, fostering team motivation, product knowledge and service precision.
- Personally welcome VIPs, regular guests and loyalty members, creating bespoke and memorable experiences.
- Oversee guest flow, reservations and seating plans to ensure seamless service with effortless sophistication.
- Address guest feedback with grace and professionalism, transforming challenges into moments of elevated service recovery.
- Collaborate closely with the culinary brigade to ensure flawless timing, presentation and quality of offerings.
- Maintain exceptional standards of cleanliness, presentation and compliance with health and safety regulations.
- Support recruitment, training and continuous development of ambassadors, nurturing talent in line with Sofitel values.
- Manage scheduling, payroll controls and departmental costs to achieve financial objectives without compromising luxury.
- Uphold brand standards, licensing laws and company policies while championing the Sofitel culture of excellence.
- Minimum 2–3 years’ supervisory or management experience within a luxury hotel or high‑end restaurant environment.
- Previous experience leading a breakfast or high‑volume morning service preferred.
- Strong knowledge of food and beverage operations, including wine and barista service.
- Understanding of UK health & safety, food hygiene and licensing regulations.
- Hospitality qualification or relevant professional training desirable.
Discover a world of unparalleled perks tailored just for you: Competitive Salary, service charge and a loyalty bonus of £1,300. Employee Benefit Card – Discounted rates at Accor properties worldwide. Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones. Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast. Complimentary Meals While on Duty. Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices. Be Part of the Largest Hospitality Group in Europe. Exceptional Training and Development Opportunities through Apprenticeship Program. Global Growth Opportunities. Employee Assistance Program with 24/7 GP Access – Your well‑being is our priority. Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Breakfast Floor Manager employer: Sofitel
Contact Detail:
Sofitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakfast Floor Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Sofitel's values and mission. This way, you can show how your passion for hospitality aligns with their commitment to excellence and creating memorable experiences.
✨Tip Number 2
Practice your service skills! Since the Breakfast Floor Manager role is all about delivering impeccable service, consider role-playing scenarios with friends or family. This will help you articulate your approach to guest interactions and showcase your flair for hospitality.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the team and the work environment. They might share tips that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Sofitel family. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Breakfast Floor Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for creating memorable guest experiences, especially in a breakfast setting.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the unique qualities of Sofitel London St James. Mention how your skills align with their commitment to luxury and excellence, and don’t forget to sprinkle in some French flair!
Highlight Your Leadership Skills: As a Breakfast Floor Manager, you’ll be leading a team, so showcase your leadership experience. Talk about how you've inspired teams in the past and how you plan to motivate and elevate the breakfast service at Sofitel.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Sofitel
✨Know the Sofitel Brand
Before your interview, dive deep into understanding the Sofitel brand and its commitment to luxury and hospitality. Familiarise yourself with their values, especially how they blend refined elegance with playful indulgence. This knowledge will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Breakfast Floor Manager, you'll need to inspire your team. Prepare examples from your past experiences where you've successfully led a team, handled challenges, or created memorable guest experiences. Highlight your ability to motivate others and maintain high standards of service.
✨Demonstrate Your Passion for Hospitality
Express your genuine love for the hospitality industry during the interview. Share stories that illustrate your dedication to creating exceptional guest experiences. This role is all about embodying the art de vivre, so let your enthusiasm shine through!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest feedback. Think of specific situations where you turned a challenge into an opportunity for elevated service. Practising these responses will help you feel more confident during the interview.