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- Tasks: Lead a dynamic team to deliver exceptional customer service and manage reservations efficiently.
- Company: Join Sofitel London St James, where luxury meets playful indulgence in hospitality.
- Benefits: Enjoy competitive salary, free stays, discounts, and wellness initiatives.
- Why this job: Be part of a high-performing team that values diversity and professional growth.
- Qualifications: Fluency in French and experience with hotel booking systems are essential.
- Other info: Join a supportive team and make a positive impact through corporate social responsibility.
The predicted salary is between 30000 - 42000 £ per year.
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause; it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales.
We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
An amazing opportunity has arisen to join the Sofitel London St James Team as a Reservations Supervisor. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a high performing team renowned for their approach and delivery of unparalleled service. If you have a keen eye for detail, and possess excellent communication skills, we invite you to apply for this exciting opportunity.
Responsibilities:
- Lead and motivate the team to ensure exceptional customer service and efficient handling of reservation inquiries.
- Oversee the day-to-day operations of the reservations department, including managing room availability, rates, and special requests.
- Conduct training sessions for reservation agents to enhance their skills and ensure a high standard of service delivery.
- Interact with guests to assist with reservation inquiries, provide information about the hotel's offerings, and resolve any issues or concerns promptly.
- Work closely with other departments, such as Front Office and Sales, to optimise room inventory, maximise revenue, and enhance the overall guest experience.
- Generate and analyse reservation reports to identify trends, monitor performance, and implement strategies for improvement.
Qualifications:
- Entitlement to work in the UK is mandatory for this position.
- Being fluent in French is a strong skill for this role.
- Technical knowledge of hotel booking systems, including Opera.
- Excellent communication and interpersonal skills.
- A high standard of personal presentation with confident, professional and welcoming personality.
- Proven track record of delivering exceptional customer service.
- Attention to detail and a commitment to maintaining high standards.
Additional Information:
- Competitive Salary, Financial Incentives and a Loyalty bonus of £1,300 per year.
- Employee Benefit Card Discounted rates at Accor properties worldwide.
- Free Stays in the UK or Ireland (4 nights/year).
- Sofitel Experience Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access.
- Make a Difference with Corporate Social Responsibility and be a part of positive change.
- Social Events and Activities.
Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Reservations Supervisor employer: Sofitel London St James
Contact Detail:
Sofitel London St James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor
✨Tip Number 1
Familiarise yourself with the hotel booking systems, especially Opera, as this is crucial for the Reservations Supervisor role. Consider taking an online course or tutorial to enhance your technical skills and demonstrate your commitment to mastering the tools of the trade.
✨Tip Number 2
Brush up on your French language skills if you're not already fluent. Being able to communicate effectively with a diverse range of guests will set you apart from other candidates and show that you can provide exceptional service in a luxury environment.
✨Tip Number 3
Network with current or former employees of Sofitel London St James. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare examples of how you've led teams or improved customer service in previous roles. Highlighting your leadership skills and ability to motivate others will resonate well with the hiring team, as they are looking for someone who can inspire excellence in their department.
We think you need these skills to ace Reservations Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Reservations Supervisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Your CV should reflect your relevant experience in hospitality and reservations management. Emphasise your achievements, particularly in customer service and team leadership, and ensure it is well-structured and free of errors.
Write a Tailored Cover Letter: In your cover letter, express your passion for the hospitality industry and your desire to contribute to Sofitel London St James. Mention specific examples of how you've delivered exceptional service or led a team effectively in previous roles.
Highlight Language Skills: Since fluency in French is a strong asset for this role, be sure to mention your language skills prominently in both your CV and cover letter. If applicable, provide examples of how you've used these skills in a professional setting.
How to prepare for a job interview at Sofitel London St James
✨Showcase Your Customer Service Skills
As a Reservations Supervisor, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to resolve issues promptly and effectively.
✨Demonstrate Leadership Qualities
This role involves leading a team, so it's important to convey your leadership style. Discuss any experience you have in training or motivating others, and how you foster a positive work environment that encourages professional growth.
✨Familiarise Yourself with Hotel Booking Systems
Technical knowledge of hotel booking systems like Opera is crucial. Brush up on your understanding of these systems before the interview, and be ready to discuss how you've used them in past positions to manage reservations efficiently.
✨Emphasise Attention to Detail
Attention to detail is vital in this role. Prepare to talk about how you ensure accuracy in reservations and how you handle special requests. Providing examples of how your meticulous nature has positively impacted guest experiences will set you apart.
