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For Companies At a Glance
- Tasks: Serve guests during meals, ensuring a memorable dining experience.
- Company: Join the award-winning Sofitel London Heathrow, known for luxury and convenience.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and employee recognition perks.
- Why this job: Be part of a dynamic team in a prestigious hotel with growth opportunities.
- Qualifications: Experience in a similar role is a plus; a positive attitude is essential.
- Other info: Career progression available within the Arora group.
Salary – £25,480 plus tronc
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more…
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Free meals on duty.
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Uniform offered and dry cleaned.
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Discounted employee friends & family rates at Arora Hotels.
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Food and beverage discounts.
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Christmas gifts and employee parties.
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Introduce a friend scheme.
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Cycle 2 work scheme.
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UK attraction discounts @ Merlin Entertainments.
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Taste card.
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Life assurance scheme.
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Wage stream.
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Employee assistance programme .
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Arora star employee recognition.
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Long service recognition award.
About us…
Sofitel London Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of r estaurants and bars showcasing fresh international flavours . Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
A bit about what you will do…
Waiter/Waitresses in our team ensure a memorable experience during breakfast, lunch and dinner. Fully focusing on the needs of our guests, together we ensure personalized service and an unforgettable time for our guests.
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Seating, presenting menu, taking orders, and serving guests,
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Taking the time to listen to the needs of our guests and building natural rapport.
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Making knowledgeable suggestions and recommendations on the dishes that our guests might enjoy.
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Raising bills and taking payment.
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Clearing and re-setting tables.
More about you…
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Providing high quality service and attention to detail comes naturally to you.
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A smart and professional appearance.
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Excellent communication skills.
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The ability to remain calm whilst under pressure.
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You value being part of a team and supporting your colleagues.
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Most of all, you will have an approachable, positive, and proactive manner.
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5-star hotel experience in a similar role would be a real advantage.
Grow with us…
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Waiter/Waitress employer: Sofitel London Heathrow
Contact Detail:
Sofitel London Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/Waitress
✨Tip Number 1
Familiarise yourself with the menu and the types of cuisine offered at Sofitel London Heathrow. Being knowledgeable about the dishes will help you make informed recommendations to guests, showcasing your expertise and enhancing their dining experience.
✨Tip Number 2
Practice your communication skills, especially in a busy environment. Being able to listen actively and respond to guests' needs quickly is crucial in a fast-paced setting like a hotel restaurant.
✨Tip Number 3
Demonstrate your ability to work as part of a team during any interactions you have with staff or during the interview process. Highlighting your collaborative spirit can set you apart, as teamwork is essential in providing excellent service.
✨Tip Number 4
Showcase your ability to handle pressure gracefully. Think of examples from past experiences where you successfully managed stressful situations, as this will illustrate your calm demeanour and professionalism under pressure.
We think you need these skills to ace Waiter/Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly any roles as a waiter or waitress. Emphasise skills like customer service, teamwork, and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing high-quality service. Mention specific experiences where you excelled in a fast-paced environment and how you can contribute to creating memorable guest experiences.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, problem-solving, and the ability to remain calm under pressure. Use examples from past experiences to illustrate these skills.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Sofitel London Heathrow. Mention what attracts you to their team and how you align with their values of providing exceptional service.
How to prepare for a job interview at Sofitel London Heathrow
✨Know the Menu Inside Out
Familiarise yourself with the menu and any special dishes or drinks offered. Being able to confidently recommend items will impress your interviewers and show that you're serious about providing excellent service.
✨Demonstrate Your People Skills
As a waiter/waitress, you'll be interacting with guests constantly. Prepare examples of how you've built rapport with customers in the past, and be ready to showcase your friendly and approachable manner during the interview.
✨Showcase Your Team Spirit
Highlight your ability to work well in a team. Share experiences where you supported colleagues or contributed to a positive team environment, as this is crucial in a busy restaurant setting.
✨Stay Calm Under Pressure
Working in a restaurant can be hectic, especially during peak times. Be prepared to discuss how you handle stressful situations and maintain high-quality service, as this will demonstrate your suitability for the role.
