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- Tasks: Manage and oversee all meetings and events operations for a luxurious hotel.
- Company: Join the award-winning Sofitel London Heathrow, known for style and convenience.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and discounts at Arora Hotels.
- Why this job: Be part of a dynamic team and make every event unforgettable.
- Qualifications: Strong communication skills and experience in a similar role preferred.
- Other info: Exciting career progression opportunities within the growing Arora group.
The predicted salary is between 36000 - 60000 £ per year.
Salary: Competitive Salary + tronc
Holiday – 28 days holiday, enhanced after 5 years of service.
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Sofitel London Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
As a Meeting and Events operations manager, you will ensure a smooth and effective running of the entire meetings and events operations. Plan and manage the day to day operations of all M&E areas of the hotel and ensure all service standards are followed and report back on financial performance and employee satisfaction. Implement, measure, monitor and improve all guest service and guest recognition programs such as trust you. Conduct monthly departmental meetings. Demonstrate a management style which promotes effective development and use of team members through regular reviews and coaching. Provide support and training on upselling and negotiating techniques for all team members within the M&E/Food & Beverage service area. Keep staffing in line with payroll budget and proactively plan employee holidays and balance seasonal fluctuations.
Very strong communication skills and an excellent standard of written and spoken English. Ability to take initiative and deal with unexpected situations and last-minute changes. Strong attention to detail. A smart and professional appearance. Most of all, you will have an approachable, positive, and proactive manner. Experience in a similar role within a 4-star hotel is a significant advantage.
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Meeting and Events Floor Manager in London employer: Sofitel London Heathrow
Contact Detail:
Sofitel London Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting and Events Floor Manager in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the hospitality sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up prepared! Research Sofitel London Heathrow and understand their values and services. When you walk into an interview, let them know you’re not just another candidate – you’re genuinely excited about what they do.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the Meeting and Events Floor Manager role. Highlight your strong communication skills and proactive approach – these are key in this line of work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Meeting and Events Floor Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Meeting and Events Floor Manager role. Highlight your strong communication skills and any relevant hotel experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive attitude and detail-oriented nature. Tell us why you’re excited about joining Sofitel London Heathrow and how you can contribute to our team.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Whether it’s improving guest satisfaction or managing successful events, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Sofitel London Heathrow
✨Know the Venue Inside Out
Familiarise yourself with Sofitel London Heathrow and its facilities. Understand the layout, the types of events they host, and their service standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Meeting and Events Floor Manager, strong communication is key. Prepare to discuss how you've effectively communicated with teams in past roles. Use specific examples to illustrate your ability to handle unexpected situations and last-minute changes.
✨Highlight Your Leadership Style
Be ready to talk about your management style and how you develop team members. Share experiences where you've coached staff or improved service standards. This will show that you can lead a team effectively and maintain high levels of employee satisfaction.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing a large event or dealing with a dissatisfied guest. Think through potential scenarios and your responses ahead of time, so you can demonstrate your problem-solving skills and proactive approach.
