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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional dining experiences and ensure guest satisfaction.
- Company: Join the award-winning Sofitel London Heathrow, known for style and convenience.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and employee recognition perks.
- Why this job: Be part of a dynamic team in a prestigious hotel with growth opportunities.
- Qualifications: Strong service skills, supervisory experience, and a positive attitude are essential.
- Other info: Career progression available within the expanding Arora group.
The predicted salary is between 21592 - 30988 £ per year.
Salary – £25,990 Plus Tronc
Holiday – 28 days holiday, enhanced after 5 years of service.
And there’s more...
- Free meals on duty.
- Uniform provided and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle to work scheme.
- UK attraction discounts at Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us... Sofitel London Heathrow is an award-winning hotel combining style and convenience. It features 605 spacious ensuite rooms, various restaurants and bars offering international flavours, spa and fitness facilities, and 45 meeting rooms including a ballroom for up to 1,300 delegates.
What you will do... Head Waiters lead by example, focusing on guest needs to ensure personalized service and memorable experiences. Responsibilities include supervising Food and Beverage Assistants, listening to guest needs, making dish recommendations, and ensuring tables are promptly cleared and reset.
About you... You naturally provide high-quality service with attention to detail. Strong supervisory and motivational skills. Excellent communication skills. Ability to remain calm under pressure. Smart and professional appearance. You value teamwork and supporting colleagues. Approachable, positive, and proactive demeanor. Experience in a similar role within a 5-star hotel is advantageous.
Grow with us... We are expanding rapidly, offering opportunities for career progression across our properties and brands within the Arora group.
Head Waiter employer: Sofitel London Heathrow
Contact Detail:
Sofitel London Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter
✨Tip Number 1
Familiarise yourself with the Sofitel brand and its values. Understanding their commitment to high-quality service will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight your experience in high-pressure environments, especially in 5-star hotels. Be ready to share specific examples of how you've successfully managed guest needs and led a team under pressure.
✨Tip Number 3
Prepare to discuss your supervisory skills in detail. Think of instances where you've motivated your team or improved service quality, as this will show your leadership capabilities.
✨Tip Number 4
Showcase your communication skills by being clear and engaging during any interactions. Practice active listening and be prepared to ask insightful questions about the role and the team dynamics at Sofitel.
We think you need these skills to ace Head Waiter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly in supervisory roles. Emphasise any previous work in 5-star hotels and showcase your skills in providing high-quality service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for guest service and your ability to lead a team. Mention specific examples of how you've enhanced guest experiences in past roles and why you want to work at Sofitel London Heathrow.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, teamwork, and the ability to remain calm under pressure. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Head Waiter role.
How to prepare for a job interview at Sofitel London Heathrow
✨Showcase Your Supervisory Skills
As a Head Waiter, you'll be leading a team. Be prepared to discuss your previous experience in supervising staff and how you motivate them to deliver excellent service. Share specific examples of how you've handled challenges in a team setting.
✨Demonstrate Your Customer Service Expertise
This role is all about providing high-quality service. Think of instances where you've gone above and beyond for guests. Highlight your ability to listen to guest needs and make personalised recommendations, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and difficult situations. Prepare scenarios where you remained calm under stress or resolved conflicts effectively. This will show your ability to maintain a professional demeanor in a busy environment.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Ensure you present yourself in a smart and professional manner. This not only reflects your understanding of the role but also your respect for the establishment's standards.
