At a Glance
- Tasks: Provide IT support, resolve issues, and improve business processes across the UK & ROI.
- Company: Join Sofina Foods, a leading food company with a focus on innovation and sustainability.
- Benefits: Enjoy competitive pay, online benefits, life insurance, and a supportive work environment.
- Other info: Flexible hours and opportunities for continuous learning in a diverse workplace.
- Why this job: Make a real impact in IT while growing your career in a dynamic industry.
- Qualifications: Strong customer service skills, IT passion, and problem-solving mindset required.
The predicted salary is between 44595 - 54505 £ per year.
- Location
- Malton, North Yorkshire
- Company
- Sofina Foods
- Hours of Work
- Full-time
- The Ideal Candidate
- Strong customer service focus with a professional and helpful approach
- Passion for IT, technology, and its practical application within a business
- Experience in an FMCG or manufacturing environment would be advantageous
- Strong problem solving skills with an inquisitive and solutions focused mindset
- Clear and effective communication skills
- Comfortable working independently as well as collaboratively within a team
- Strong continuous improvement mindset with a desire to find better ways of working
- Accurate, methodical, and detail oriented with a strong sense of ownership
- IT literate with good conflict management and interpersonal skills
- Familiarity with IT service desk tools and best practices would be advantageous
- Flexible approach to working hours, with the ability to support business needs beyond traditional 9 to 5 hours
- Keen to learn, develop, and build a career within an IT function
- Company Information
Sofina Foods is more than just a food company.
It’s a place where you can grow your career, learn new skills, and make a positive impact.
With a wide range of meat and seafood products that delight consumers worldwide,
Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe.
At
Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction.
You will work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents.
- Our vision is to be the most successful food company in the world
- If you are looking for a rewarding and exciting career in the food sector,
Sofina Foods is the place for you.
Country Code
Why Sofina Foods?
- Competitive rates
- Online Benefits Hub
- Canteen
- Life insurance
- On-site parking
- Company pension
- Referral programme
- Health & wellbeing programme
- Salary
- Competitive
- Equal Opportunities
Sofina Foods is proud to be an equal opportunities employer.
We’re committed to building a diverse and inclusive workplace where everyone feels valued and respected.
We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
- Your Key Responsibilities
- Provide effective IT and OT support to end users across the UK & ROI
- Manage and resolve service requests and incidents, ensuring issues are addressed promptly and professionally
- Deliver functional changes and support business process improvements
- Work closely with users and internal teams to understand requirements and identify effective solutions
- Investigate issues, identify root causes, and implement appropriate corrective actions
- Maintain a strong focus on customer service and end user satisfaction
- Support continuous improvement initiatives across IT services and processes
- Take ownership of issues and ensure effective communication through to resolution
- Use IT service desk tools and processes to accurately record and manage requests and incidents
- Work collaboratively with the wider IT team while also being confident working independently
- Maintain a flexible approach to working hours to support business requirements
- Summary
Support the delivery of effective IT services across the UK & ROI, helping colleagues resolve IT and OT issues while driving functional improvements and delivering a positive end user experience.
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IT Service and Support in Malton employer: Sofina Foods
Sofina Foods is an exceptional employer that prioritises innovation, sustainability, and employee growth within the dynamic food industry. With a collaborative work culture and a commitment to professional development, employees are empowered to make a meaningful impact while working with responsibly sourced products. Join a team of over 13,000 passionate individuals where your expertise in engineering contract management will directly influence operational performance and supplier relationships across our extensive network in Canada and Europe.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service and Support in Malton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sofina Foods values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sofina Foods might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sofina Foods!
✨Direct Apply to Sofina Foods
Let's not forget to apply directly through the Sofina Foods website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service and Support in Malton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sofina Foods.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sofina Foods. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sofina Foods
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
