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- Tasks: Manage customer orders and ensure smooth delivery across global markets.
- Company: Join Sofina Foods, a leader in quality meats and seafood.
- Benefits: Gain valuable skills in logistics and customer service with career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact on customer experience.
- Qualifications: Experience in customer service or order management is a plus.
- Other info: Collaborative environment focused on continuous improvement and innovation.
The predicted salary is between 30000 - 40000 £ per year.
Keep orders moving, customers happy, and global operations running smoothly.
The Order & Export Administrator plays a key role in ensuring the smooth, accurate, and timely delivery of customer orders across domestic and international markets. Working at the heart of the operation, you’ll coordinate with customers, account managers, logistics partners, and internal teams to keep everything running like clockwork.
This is a fast-paced, detail-focused role where no two days are the same. You’ll take ownership of orders from start to finish, ensuring export documentation is compliant, issues are resolved quickly, and service levels remain high. Also known as an Order Coordinator, Export Coordinator, or Customer Operations Administrator, this role is ideal for someone who thrives on organisation, collaboration, and continuous improvement.
Your Key Responsibilities
- Manage and coordinate customer orders from receipt through to delivery.
- Collaborate with customers, account managers, freight forwarders, and warehouses.
- Ensure all export documentation is accurate and compliant with relevant standards.
- Proactively resolve issues and escalate where needed to maintain service levels.
- Support daily team check-ins and ensure clear handovers between teams.
- Handle escalations professionally and contribute to effective problem resolution.
- Identify root causes of issues and suggest improvements to enhance performance.
- Support training activities, including maintaining materials and delivering guidance where needed.
- Assist the O2C Team Lead in prioritising workloads and supporting team operations.
- Contribute to continuous improvement and process optimisation initiatives.
The Ideal Candidate
You’ll be a proactive and organised team player who enjoys working in a fast-paced environment and takes pride in delivering excellent service. You will:
- Have experience in customer service, order management, or export coordination.
- Be highly organised, with the ability to manage multiple priorities and deadlines.
- Communicate confidently and build strong working relationships.
- Take a proactive approach to problem-solving and supporting others.
- Demonstrate strong attention to detail, particularly with documentation and data.
- Be comfortable using IT systems and working with data (SAP experience is desirable).
- Remain calm and focused under pressure while maintaining high standards.
- Work collaboratively with a professional and ethical approach.
- Show an interest in continuous improvement and sharing new ideas.
- Be motivated to learn, grow, and contribute to a high-performing team.
Why Sofina Foods?
This is a great opportunity to join a collaborative and supportive team where your work has real impact on customer experience and business performance. You’ll gain exposure across multiple areas of the operation, building valuable skills in logistics, customer service, and international trade. We’re on a journey of continuous improvement, and you’ll play an active role in shaping how we work — with opportunities to develop, take on new challenges, and grow your career within a dynamic FMCG environment.
Company Information
Sofina Foods isn't just a food company - it’s a place to build your future. With a team of over 13,000 people across 40 sites in Canada and Europe, we're passionate about delivering quality meats and seafood products to consumers around the world. Join a company where innovation, sustainability, and customer satisfaction drive everything we do. At Sofina, you’ll grow your skills, make a real impact, and work with responsibly sourced products from more than 50 protein sources across five continents. Our vision is bold: to be the most successful food company in the world. If you’re looking for a rewarding career in the food industry, there’s a place for you at Sofina Foods.
Equal Opportunities
Sofina Foods is proud to be an equal opportunities employer. We’re committed to building a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Location: Malton, North Yorkshire
Hours of Work: Full-time
Company: Sofina Foods
Country Code: GB
Order and Export Administrator in Malton employer: Sofina Foods Europe
Contact Detail:
Sofina Foods Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order and Export Administrator in Malton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to keeping orders moving and customers happy. Tailor your answers to show you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience in order management and customer service clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Sofina Foods.
We think you need these skills to ace Order and Export Administrator in Malton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Order & Export Administrator role. Highlight your experience in customer service and order management, and show how your skills align with our fast-paced environment.
Show Off Your Organisational Skills: In your application, give examples of how you've managed multiple priorities and deadlines in the past. We love candidates who can demonstrate their ability to keep everything running smoothly, just like we do at StudySmarter!
Be Proactive in Problem-Solving: Share specific instances where you’ve identified issues and suggested improvements. We value a proactive approach, so let us know how you’ve contributed to enhancing performance in previous roles.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Sofina Foods!
How to prepare for a job interview at Sofina Foods Europe
✨Know Your Order Management Basics
Before the interview, brush up on your knowledge of order management processes. Understand how orders are received, processed, and delivered, especially in a fast-paced environment. This will help you speak confidently about your experience and how you can contribute to keeping orders moving smoothly.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've resolved issues in previous roles. Think of times when you had to handle escalations or improve processes. Highlighting your proactive approach to problem-solving will demonstrate that you're ready to tackle challenges head-on.
✨Emphasise Team Collaboration
Since this role involves working closely with various teams, be ready to talk about your experience collaborating with others. Share examples of how you've built strong relationships with customers, account managers, or logistics partners. This will show that you understand the importance of teamwork in ensuring customer satisfaction.
✨Prepare for Documentation Questions
Given the focus on export documentation, make sure you understand the compliance standards relevant to the role. Be ready to discuss your attention to detail and any experience you have with documentation processes. This will reassure the interviewer that you can maintain high standards in your work.