Technical Support Assistant in Kingston upon Hull

To support and servicing the site technical team in terms of all technical aspects, including but not limited to KPI's, Management information, agreements with customers for information (internal and external) documentation.

The Role

To act as a link between TSM, QM and Hygiene Manager under direct supervision of the TSM, providing Technical expertise to deliver the departments agreed food, customer and site safety priorities, strategies and projects. To represent Technical as a value adding, ‘role model’ function inside and outside of the site.

Your Key Responsibilities

• Provide complaint data and analysis for internal and external reports.
• Update complaints database and respond to complaints.
• Co-ordinate all customer non-conformances, responses.
• Daily input of ALS database.
• Collate, analysis and identify trends in technical systems data.
• Daily input onto intake database.
• Approval of intake packaging.
• Daily factory label approval.
• Providing relevant data for completion of customer and internal KPI and strategy information.
• Actively engage in team projects and cluster activities.
• Assist TSM in supplier approval, and chasing of supplier as directed.
• Check, file and aid with traceability liaising with QM and TSM.
• Weekly Asda consistency panel.
• Complete ad hoc duties on documentation for TSM, QM or Hygiene Manager.
• Provide holiday and emergency cover for essential tasks.
• Support on non-conformance close outs to drive root cause and preventative action.
• Oversee results on product nutritional, compile all data and identify trends.
• To act as a professional and trusted advisor to the TSM, QM, Hygiene Manager on all Technical KPI and documentation.
• Assist in third party and customer audits i.e.: BRC (as requested by Technical Management).

The Ideal Candidate

• Previous experience within a similar Technical / QA role in a chilled food manufacturing environment.
• A working understanding of Microsoft Office / Excel.
• Working experience of HACCP, BRC with exposure to FMCG environments, and being ‘audit ready’.
• Evident confidence in presentation, communication and negotiating with peer groups.
• Ability to lead paper-trail segments of audits and ensure delegated administrators are able to lead also.
• Ability to work with peers in a matrix structure to draw in external skills to achieve local goals.
• Track record of delivery.
• Ability to manage priorities and projects across a multi-site and multi-function organisation.
• A personal commitment to role model behaviours and management through example.

Why Sofina Foods?

• Competitive Salary.
• Competitive Contributory Pension.
• Online Benefits Hub.
• Life assurance scheme.
• Free onsite parking.

Company Information

Sofina Foods isn't just a food company - It’s a place to build your future. With a team of over 13,000 people across 40 sites in Canada and Europe, we're passionate about delivering quality meats and seafood products to consumers around the world. Join a company where innovation, sustainability, and customer satisfaction drive everything we do. At Sofina, you’ll grow your skills, make a real impact, and work with responsibly sourced products from more than 50 protein sources across five continents. Our vision is bold: to be the most successful food company in the world. If you’re looking for a rewarding career in the food industry, there’s a place for you at Sofina Foods.

Equal Opportunities

Sofina Foods is proud to be an equal opportunities employer. We’re committed to building a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Schedule: Monday to Friday, 8 Hour Shift

Location: Hull, East Yorkshire

Hours of Work: Full-time